Summary
Overview
Work History
Education
Skills
Software
Creative Sewing
Timeline
Generic
Louis Muller Oosthuizen

Louis Muller Oosthuizen

Business Owner
Waterkloof Ridge

Summary

Dynamic business owner with a proven track record at Creative Sew Studio, excelling in customer relations and business development. Achieved consistent revenue growth through strategic planning and innovative sales initiatives. Skilled in negotiation and relationship building, I foster strong client connections while ensuring exceptional service and operational efficiency.

Creative Business Owner with exceptional background spent in Sales - Retail. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

45
45
years of professional experience
2
2
Languages

Work History

Business Owner

Creative Sew Studio
Waterkloof Ridge
03.2018 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Executive /Business Owner

Pfaff South Africa
Pretoria
03.2015 - 03.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.

Retail Sales Consultant

Bernina South Africa
Pretoria - Johannesburg
09.2012 - 11.2015
  • 9Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
  • Greeted customers and provided outstanding customer service.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Exceeded sales goals by 90% utilizing exemplary customer service skills.
  • Stayed up to date on industry trends to better educate customers on new products and offerings.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Participated in promotional events to engage potential customers and highlight store offerings.

Team Leader NCNRI

Telkom South Africa
Pretoria
01.2002 - 09.2011
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Leader - Service Delivery

Telkom South Africa
Pretoria
01.2000 - 09.2010
  • Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
  • Enhanced team performance by implementing efficient service delivery processes and procedures.
  • Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
  • Incorporated best practices in service delivery management into daily routines, resulting in better decision-making.
  • Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
  • Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
  • Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
  • Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
  • Mitigated risks associated with service delivery by establishing contingency plans and proactive management strategies.
  • Coordinated cross-functional teams to ensure seamless integration of services and optimal customer satisfaction.
  • Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
  • Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Incorporated best practices in service delivery management into daily routines, resulting in better decision-making.
  • Created and managed project plans, timelines and budgets.

Catering Instructor

South African Navy
Simon's Town
01.1993 - 11.2000
  • Promoted classroom safety, collaboration, and best practices.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Increased student participation via engaging lectures and assignments.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
  • Orchestrated field trips and hands-on learning experiences, linking classroom theory to practical applications.
  • Developed comprehensive lesson plans to facilitate understanding of complex subjects.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Catering Staff Member

South African National Defence Force - SA Navy
Simon's Town
01.1981 - 11.1993
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Ensured timely food preparation and delivery for seamless event execution.
  • Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Collaborated with team members to create memorable experiences for clients and guests.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.

Education

B-Tech IT - Information Technology

Technicon SA
Johannesburg - Pretoria
04.2001 -

High School Diploma -

Ficksburg Technical High School
Ficksburg, South Africa
04.2001 -

Skills

Customer service

Customer relations

Social media marketing

Driven and determined

Sales management

Software

Microsoft 365

Canva

Corel

Photoshop

Creative Sewing

The ability to sew exclusive projects and decorate accordingly

Timeline

Business Owner

Creative Sew Studio
03.2018 - Current

Sales Executive /Business Owner

Pfaff South Africa
03.2015 - 03.2018

Retail Sales Consultant

Bernina South Africa
09.2012 - 11.2015

Team Leader NCNRI

Telkom South Africa
01.2002 - 09.2011

B-Tech IT - Information Technology

Technicon SA
04.2001 -

High School Diploma -

Ficksburg Technical High School
04.2001 -

Team Leader - Service Delivery

Telkom South Africa
01.2000 - 09.2010

Catering Instructor

South African Navy
01.1993 - 11.2000

Catering Staff Member

South African National Defence Force - SA Navy
01.1981 - 11.1993

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Louis Muller OosthuizenBusiness Owner