LOUISE NIEMANN
Training And Development Manager
Johannesburg,GP
Summary
Proactive training and development manager offering over 10 years of experience in training, motivating, coaching and developing employees with a history of improving organisational productivity by over 100% within the first 3 months. Outstanding interpersonal communication and problem solving skills.
"You don't build a business, you build people. And then people build your business" (Zig Ziglar)
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Managing Director
Gold Palm Consulting
01.2019 - Current
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Established personnel performance metrics to encourage efforts toward common goals.
- Developed effective marketing strategy and advertising initiatives used to promote company to community members.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
Training and Development Manager
Professional Career Services
Johannesburg
01.2017 - 10.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Assessed skill gaps for employees in the recruitment department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created in-depth training manual for all employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Developed surveys to identify training needs based on projected production processes and changes.
- Researched and obtained relevant course materials to achieve training objectives.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Increased branch turnover by over 100% within 3 months through highly effective daily, weekly and monthly training and coaching programs
Training and Development Manager
Advtech (Pty) Ltd Various Branches
Johannesburg
01.2014 - 12.2018
- Assessed skill gaps for employees in the Recruitment department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 100 employees each year.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Achieved 100% per person billing rate within the first month.
- Increased branch turnover by over 100% within 3 months through highly effective daily, weekly and monthly training and coaching programs
Senior Recruitment Consultant
Cozens Recruitment
Johannesburg
01.2012 - 12.2014
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Oversaw full cycle recruiting for over 2000 vacancies each quarter.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Developed recruiting strategies to identify qualified candidates and build network.
Training and Operations Manager
LK Payroll & Placement Services
Durban
01.2007 - 05.2012
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Developed robust relationships with income-producing Small to Medium Enterprise clients.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed, trained and motivated the workforce to continuously improve knowledge and abilities in the financial accounting field.
Education
Honors Degree - Psychology
University of South Africa
South Africa 01.2021 - 10.2021
Bachelor of Arts - Psychology
University of South Africa
South Africa 01.2017 - 10.2020
Certified Life Coach - Coaching
New Skills Academy
01.2019 - 11.2019
Diploma - Financial Accounting
Pitmans Cambridge University
United Kingdom 01.1996 - 10.1997
Skills
Mentoring and training
Accomplishments
- Consistently achieved 100% increase in turnover within the first 3 months through effective coaching and training programs
- Mrs South Africa semi-finalist 2016
- Mrs Africa Continental 2017
- Professional Speaking events: https://youtu.be/DUvJJAPkYAQ / https://youtu.be/W0U9IGkVBFI (many more available on request)
- Invited to interview on Bizsense Live - Topic: Employee Engagement: https://youtu.be/9j1CGdJhDks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You don't build a business, you build people. And then people build your business".
Zig Ziglar
Timeline
Honors Degree - Psychology
University of South Africa
01.2021 - 10.2021
Managing Director
Gold Palm Consulting
01.2019 - Current
Certified Life Coach - Coaching
New Skills Academy
01.2019 - 11.2019
Training and Development Manager
Professional Career Services
01.2017 - 10.2019
Bachelor of Arts - Psychology
University of South Africa
01.2017 - 10.2020
Training and Development Manager
Advtech (Pty) Ltd Various Branches
01.2014 - 12.2018
Senior Recruitment Consultant
Cozens Recruitment
01.2012 - 12.2014
Training and Operations Manager
LK Payroll & Placement Services
01.2007 - 05.2012
Diploma - Financial Accounting
Pitmans Cambridge University
01.1996 - 10.1997
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