LOUISE NIEMANN
Training And Development Manager
Johannesburg,GP
Summary
Proactive training and development manager offering over 10 years of experience in training, motivating, coaching and developing employees with a history of improving organisational productivity by over 100% within the first 3 months. Outstanding interpersonal communication and problem solving skills.
"You don't build a business, you build people. And then people build your business" (Zig Ziglar)
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Managing Director
Gold Palm Consulting
01.2019 - Current
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Established personnel performance metrics to encourage efforts toward common goals.
- Developed effective marketing strategy and advertising initiatives used to promote company to community members.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
Training and Development Manager
Professional Career Services
Johannesburg
01.2017 - 10.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Assessed skill gaps for employees in the recruitment department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created in-depth training manual for all employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Developed surveys to identify training needs based on projected production processes and changes.
- Researched and obtained relevant course materials to achieve training objectives.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Increased branch turnover by over 100% within 3 months through highly effective daily, weekly and monthly training and coaching programs
Training and Development Manager
Advtech (Pty) Ltd Various Branches
Johannesburg
01.2014 - 12.2018
- Assessed skill gaps for employees in the Recruitment department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 100 employees each year.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Achieved 100% per person billing rate within the first month.
- Increased branch turnover by over 100% within 3 months through highly effective daily, weekly and monthly training and coaching programs
Senior Recruitment Consultant
Cozens Recruitment
Johannesburg
01.2012 - 12.2014
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Oversaw full cycle recruiting for over 2000 vacancies each quarter.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Developed recruiting strategies to identify qualified candidates and build network.
Training and Operations Manager
LK Payroll & Placement Services
Durban
01.2007 - 05.2012
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Developed robust relationships with income-producing Small to Medium Enterprise clients.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed, trained and motivated the workforce to continuously improve knowledge and abilities in the financial accounting field.
Education
Honors Degree - Psychology
University of South Africa
South Africa 01.2021 - 10.2021
Bachelor of Arts - Psychology
University of South Africa
South Africa 01.2017 - 10.2020
Certified Life Coach - Coaching
New Skills Academy
01.2019 - 11.2019
Diploma - Financial Accounting
Pitmans Cambridge University
United Kingdom 01.1996 - 10.1997
Skills
Mentoring and training
Business Development
Operations management
Negotiation
Problem solving skills
Business administration
Financial Management
Strategic planning
Budgeting
Business planning
Staff Management
Project Management
Strategies and goals
Verbal and written communication
Interpersonal Communication
Process evaluation and enhancement
Training solutions development
Leadership
Accomplishments
- Consistently achieved 100% increase in turnover within the first 3 months through effective coaching and training programs
- Mrs South Africa semi-finalist 2016
- Mrs Africa Continental 2017
- Professional Speaking events: https://youtu.be/DUvJJAPkYAQ / https://youtu.be/W0U9IGkVBFI (many more available on request)
- Invited to interview on Bizsense Live - Topic: Employee Engagement: https://youtu.be/9j1CGdJhDks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You don't build a business, you build people. And then people build your business".
Zig Ziglar
Timeline
Honors Degree - Psychology
University of South Africa
01.2021 - 10.2021
Managing Director
Gold Palm Consulting
01.2019 - Current
Certified Life Coach - Coaching
New Skills Academy
01.2019 - 11.2019
Training and Development Manager
Professional Career Services
01.2017 - 10.2019
Bachelor of Arts - Psychology
University of South Africa
01.2017 - 10.2020
Training and Development Manager
Advtech (Pty) Ltd Various Branches
01.2014 - 12.2018
Senior Recruitment Consultant
Cozens Recruitment
01.2012 - 12.2014
Training and Operations Manager
LK Payroll & Placement Services
01.2007 - 05.2012
Diploma - Financial Accounting
Pitmans Cambridge University
01.1996 - 10.1997