Louise Miswolk

• Dispatch invoices and POD's on time to enable payment.
• Receive remittance advices from customers and allocate appropriately.
• Process all journals, discounts, claims and rebates as required.
• Run statements and distribute to customers.
• Customer administration.
• Master file maintenance
• Maintain compliance to credit limits for each customer.
• Liaise with customers to inform them of balances and assist with application of credit limit increases.
• Optimized credit approval and collection processes.
• Assess if credit has been passed on queries.

• Handle customer complaints with empathy and composure
• Receive and allocate payments i.e cash ,card and EFT
• Allocate payments to client accounts from the bank statement
• Release orders in collections area
• Do write-offs , transfers ,reversals and refunds as needed
• Provide sales teams of all branches with authorization codes to release delivery orders
• Bank cash daily in vault and assist cash solutions company upon collection
• Log call with technician for faulty card machine or vault
• Assist client with general enquiries and account queries
• Assist clients with invoices , credit notes ,statements and history reports
• Update account masterfile ,with correct documentation on hand
• File cash batches and card slips daily
• Archive old documents
• Consistently met my short and long-term targets
• Proactively participate in meetings and helped create new practices
• Answer calls, responded to emails, and spoke with clients face-to-face
• Process a range of documentation and entered information into databases
• Accurately handled large amounts of money
• Trained 3 staff members on daily operations.

• Assist potential clients face to face to fill out applications
• Receive and check applications before handing for approval
• Follow up with clients whose applications are incomplete
• Notify clients of successful application and connect them with sales department
• Manage filling systems for all applications
• Masterfile maintenance -updating cash sale account details when requested
• Apply for credit on accounts and update system once approved
• Call clients trade references to check credit background
• Do weekly sales query and service level reports
• Trained 2 staff members on how to open accounts
• Archiving old documents with storage company
• Order and distributing stationery to staff.

• Making notations on system
• Print / email invoices and credit notes
• Checking if returns have been credited
• Tracking proof of deliveries
• Loading invoice & IBM printers with paper
• Order and distribute stationery to staff
• Sorting ,filling and archiving documents
• Keep office tidy
• Answering calls and assisting clients with enquiries and queries