Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Interests
99
Louise Hudson

Louise Hudson

Cape Town

Summary

I have a unique set of managerial skills developed over ten years in the travel environment. Driven by a passion for teaching and coaching people from different cultures and language backgrounds. I pride myself in ability to not only coach teams but assist managers in building relationships that motivate and encourage employees. In turn bridging the gap between staff and corporate responsibility through the belief that everyone has something to contribute to the team.

Overview

16
16
years of professional experience

Work History

RETAIL MANAGER- PRINCESS CRUISES

03.2022
  • Managing of the onboard Retail Team
  • Training and Coaching of Team daily one on one and in groups
  • Daily administration and Financials
  • Facilitating of all onboard development assessments and skills development through the appraisal and monitoring system.

TUTOR- LIFE SKILLS COACHING- MASTERPLAN ACADEMY

- Current
  • Online teaching of international students and experience with children on the spectrum in the following areas
  • Time management and Organizational skills
  • Personal responsibility
  • Social Responsibility
  • Communication and Conversations
  • Geography and travel
  • Digital Identity
  • Teamwork.

LEARNING AND DEVELOPMENT MANAGER

03.2023 - Current
  • Implement learning tools and activities to promote Company Culture
  • Monitors and ensures compliance and regulatory, corporate, and other training programs
  • Work with onboard teams to determine operational needs and develop ship wide departmental learning strategies
  • Evaluate learning programs effectivity and provide feedback
  • Prepares for effective facilitation of a learning experience
  • Designs, implements, and evaluates learning support to address identified opportunities.

ENGLISH SECOND LANGUAGE TEACHER: OIFLY

11.2020 - Current
  • Online teaching of Taiwanese Students and Business Personnel
  • Student levels A1 – B2, Pre-intermediary levels
  • Subjects include: Conversational English, Travelling Abroad, Studying Abroad, Business Etiquette / Career plan, Interests.

RETAIL ASSISTANT MANAGER

01.2009 - Current
  • Responsible for leading the retail team on board one of the Princess Cruises fleet of cruise ships
  • Supporting and coaching the retail team to ensure high levels of customer service and product knowledge
  • Providing both one on one and group training to a retail team of between 10 and 25 retail staff
  • Identifying and developing future Retail Supervisors and Assistant Managers
  • Ensuring ongoing evaluation and tailoring of training to ensure success
  • Responsible for delivering new hire welcome and orientation
  • Ensuring all retail staff receive the required job training (including specialist area training), safety training and ongoing support as staff settle into life at sea
  • Ensuring an outstanding guest experience is constantly delivered both by own guest interactions and by ongoing training to the retail team
  • Assisting with guest queries, ensuring all queries are resolved in a timely manner and with a positive outcome
  • Completing of daily and weekly paperwork as per cruise line and Retail department policies and procedures
  • Creating staff schedules
  • Ensuring all schedules comply with MLC and cruise line requirements whilst optimizing staff time and positive work/life balance
  • Ensuring company standards and maintained and floor layouts adhere to company guidelines
  • Interacting with crew members, staff, and officers onboard and shore side departments
  • Coaching the retail team to ensure both the company core values and CRUISE principles are constantly maintained
  • Representing the retail department at several safety and customer service meetings and committees including HESS safety committee, revenue meetings and customer service training
  • Working with onboard partners to ensure retail events are set up and executed in a timely manner, maximizing revenue and guest experience.

Education

Bachelor Of Applied Social Science - Psychology And Counselling

South African College of Applied Psychology
Cape Town

Level 5 Certificate in Teaching English as a Foreign Language -

TEFL Academy

Executive and Management Coaching -

University of Cape Town

Higher Certificate - Counselling And Communication

South African College of Applied Psychology
Cape Town
12.2022

Matriculated -

Buren High School
05.2005

Skills

  • English Second Language Teacher - Specialized Subjects: Business, Travel and Leisure
  • Rapport Building
  • Self Motivated
  • Managerial Coaching
  • HR role
  • Ability to lead and motivate
  • Analytical
  • Presentation skills
  • Conflict Resolution
  • Advocate for change management

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

LEARNING AND DEVELOPMENT MANAGER

03.2023 - Current

RETAIL MANAGER- PRINCESS CRUISES

03.2022

ENGLISH SECOND LANGUAGE TEACHER: OIFLY

11.2020 - Current

RETAIL ASSISTANT MANAGER

01.2009 - Current

TUTOR- LIFE SKILLS COACHING- MASTERPLAN ACADEMY

- Current

Bachelor Of Applied Social Science - Psychology And Counselling

South African College of Applied Psychology

Level 5 Certificate in Teaching English as a Foreign Language -

TEFL Academy

Executive and Management Coaching -

University of Cape Town

Higher Certificate - Counselling And Communication

South African College of Applied Psychology

Matriculated -

Buren High School

Interests

Yoga

Reading

Running

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Louise Hudson