Louisa Mmankidi Ouma Ntuli
Billing Finalizer
Centurion
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
2006
2006
years of post-secondary education
Work History
Billing Finalizer
Citadel Wealth Management
02.2025 - Current
- Compare statements for transaction movements
- Compare last quarter annexure with the current annexure
- Adhere to billings rules and processes
- Adhere to checking guidelines such as, existence of authority letter and correct fee date.
- Check comments when fees are not completed after 2 days of fee end date.
- Ensure the correct pricing dates and values are used before finalising the quarterly fee.
- Ensure validated fees are finalised within 2 days.
Validator
Citadel Wealth Management
12.2016 - 01.2025
- Request statements, via email, telephonically or retrieving from website
- Load portfolio values on clients record so that the statement and the client’s record match.
- Compare statements for transaction movements
- Capture all relevant transactions such as withdrawals, contributions, CGT and switches
- Calculate fee and check previous quarterly fee annexure
- Compare last quarter annexure with the current annexure
- Adhere to billings rules and processes
- Adhere to guidelines such as, existence of authority letter and correct fee date.
- Include comments when fees are not completing after 2 days of fee end date.
- Ensure rejected fees are validated within same day of rejection.
- Ensure the correct pricing dates and values are used before validating the quarterly fee.
Compliance Administrator
Citadel Wealth Management
01.2014 - 01.2025
- Action transactions that are allocated on a daily basis within the specified cut off times to all suppliers
- Adhere to stringent procedures and checks prior to submission of transactions, via FICA, FAIS, Citadel Mandates, Wealth Corporation due diligence, correct scanning, and cash flows.
- Legal compliance checks to trusts, commission, parameters and closing letters.
- Submit original applications to supplier where applicable
- If Wealth Manager/Planner are under supervision, check that application form is co-signed by the supervisor
- Reject transactions if a non-conformance is identified
- Submit transactions and confirm receipt daily
- Monitor the progress of transactions by the prescribed time frame.
- Draw statements and verify that submitted transactions are actioned and completed correctly.
- Update changes and complete fields on Tyrus system.
- Merge requested statements on Tyrus system as verification that transactions are completed.
- Check contracts on all supplier transactions e.g. Momentum, Citadel Administration Services for all new business and Product Switch In to new products
- Ensure transactions loaded when funds have resolved in portfolios with different pricing dates.
- Ensure the correct values are loaded on Tyrus and correct funds are made in force and managed.
- Ensure correct escalation dates are used and are correct in line with transaction for ALL supplier transactions and correspondence is pasted onto Tyrus at all times.
- Create workflow items if funds are resolved on different dates for withdrawals and Product Switch Out.
- I was one of the nominees in the Feather’s Award July/August 2014
Wealth Manager/Advisor Assistant
Citadel Wealth Management
09.2015 - 11.2016
- Provide administration and support to Managers for the maintenance of client relationships, solid investment decisions and returns.
- Follow up on various instructions with internal and external stakeholders
- Phone client to request documents and schedule meetings
- Attend to client queries
- Liaise with marketing regarding RSVP on respective clients
- Attend client presentation and interact with clients
- Post quarterly report to client
- Liaise with finance division in respect of recoupments and debtors schedules
- Prepare documentation for client meetings
- Load and update AUM onto System
- Complete forms and liaise with clients for signing docs and request any outstanding requirements
- Load clients onto the system
- Submit various instructions
- Track and monitor instructions: New business, adhoc top ups, withdrawals, switches, maturities, income benefit, income change and section 37 and section 14 transfers
- Confirm beneficiary status of AUM
- Manage the diary of the wealth manager by scheduling appointments or follow up meetings with clients.
- Generate and structure agenda for minutes of meeting and execute or monitor the actions that need to be taken on the conclusion of the meeting.
- Generate quarterly reports on every client
- Adhering to any outstanding requests from internal and external clients
- Manage Process Migration
- Update values on Tyrus for quarterly report
- Ensure management fee % is captured accurately.
- Accurate loading of values to generate cash flow
- Perform calculations in terms of fund allocation
- Balance portfolios
- Basic tax calculations and seek tax directive
- Loading and calculating of recoupment options
- Cash flow drafting and generation
- Ensure that Fiduciary, Wills and estate planning documents are compliant
- Constantly update FICA and FAIS
- Manage depleted holdings
- Ensure client has correct mandate
- Friendly and caring to the client in all endeavors
- Send gifts or cards on occasions
- Assist client in signing documents in the fiduciary process
- Perform any other duties that may be required from time to time.
New Business & Call Centre Supervisor
Phakama Funeral Society Pty
09.2011 - 12.2013
- To make sure the consultants provide an effective and efficient customer service through first time call resolution daily.
- Handling and executing customer’s queries efficiently, timeously and professionally.
- Responding to queries via telephone, email or via fax.
- Managing 21 schemes under the Call Centre Department.
- Ensuring all debit order unpaid; paid or declined claims, refunds & month ends SMS and MONTHLY LETTERS for all the schemes are sent out correctly and on time.
- Ensure high standards of product knowledge and contribution and adherence to the bank’s process.
- Authorize daily adhoc’s (manual debit order to the bank) as per member’s request telephonically.
- Solve payments – Group scheme payments or individual clients paying into Phakama Bank Account.
- Conduct daily audits at least 4 calls per day.
- Monitor and manage the operation of the team in terms of attendances, adherence to leave policies and warning forms or disciplinary hearing.
- Always ensuring that we are customer focused, high performance, and high committed environment is developed and sustained within the call centre.
- Sending a monthly report to Executive Committee to give feedback to what has been happening in my department.
- I accompanied our Marketing Director to new or existing clients for New Business purposes during office hours or even weekends when needed.
- To attending bi-weekly manager’s meeting or any manager’s meeting in the company.
- Training of personnel’s when needed.
Call Centre – Team Leader
Phakama Funeral Society Pty
08.2010 - 08.2011
- Liaise with clients to obtain all relevant information and documentation required to aim for the first time resolution with caller queries.
- Follow up with calls, sending of letters, faxes or email.
- Provide callers with appropriate information or advice.
- Ensuring all debit order unpaid; paid or declined claims, refunds & month ends SMS for all the schemes are sent out correctly and on time.
- Drafting & sending of emails to clients and Underwriters when required.
- Write and submit month end report.
- Manage personnel related issues such as leave, time off, late coming, disciplinary procedures, dress code etc.
- Identify training needs of personnel and manage training.
- Conduct performance reviews according with the performance management cycle.
- Promoted to be a New Business & Call Centre Manager
Call Centre Agent
Phakama Funeral Society Pty
04.2010 - 07.2010
- Answering all incoming queries from clients (inbound).
- Sending of debit order unpaid for all schemes daily.
- Sending of Paid Claim or Declined Claim as per invoice from the claims department.
- Solve queries via fax or emails.
- Provide callers with appropriate information or advice.
Receptionist/Administrator/Personal Assistant
Phakama Funeral Society Pty
11.2007 - 03.2010
- Answering ALL incoming calls (45 extensions) screening and forwarding of calls.
- Taking messages and relay them accordingly.
- Receiving and distributing incoming and outgoing mails including couriers.
- Attending to client’s queries and claims at the reception area (walk-in).
- Ordering of stationery.
- Managing day to day meetings and appointments for our 2 Directors.
- Organizing gifts of VIP (scheme owners) clients on a yearly basis.
- Making travel reservations for all Head of Departments including 2 Directors.
- Manage 7 funeral schemes, receiving and capturing of new application forms, responsible for amendments for all schemes either by fax, email or telephonically.
- Other duties may be assigned from time to time including working long hours or over the weekend when required.
- Promoted to be a Call Centre Agent.
Administrative Officer
Embassy of Trinidad and Tobago
07.2006 - 10.2007
- Handling & processing of Visa Application for South Africans Nationals and other Nationals travelling to Trinidad and Tobago and providing them with Visa requirements.
- Responsible for submitting VAT 201 returns electronically via e-filing on a monthly basis for official purchases or official service rendered.
- Arrange travel arrangements, conference and social functions for the Ambassador and the Financial Attaché and all Head of Departments.
- Performing secretary duties and providing administrative support to other staff members.
- Answering of all incoming calls and queries at the Front Desk.
- Writing Diplomatic Notes to other Embassies when required.
- Receiving and distributing incoming and outgoing mail.
- Perform all assignments as requested by Management.
- Other duties may be assigned from time to time.
- New staff from Trinidad and Tobago, unaware we were on contract.
Guest Service Agent
Sheraton Pretoria Hotel and Towers
11.2004 - 01.2006
- Assist the Manager on duty with the running of the Department.
- Responsible to maintain a float of the value determined by the Company.
- Ensure that the Fidelio system is updated at all times.
- Check in and checkout guest daily.
- Update housekeeping on regular basis of all guests’ movements and requirements.
- Making reservations and ensuring that all details are recorded correctly.
- Ensure guest messages are accurately noted and forwarded.
- Undertake daily administrative work and filing.
- Responsible for received cash and drop safe.
- Other duties may be assigned from time to time by Management.
- Career Advancement
Switchboard Operator
Sheraton Pretoria Hotel and Towers
06.2004 - 10.2004
- Operating a telephone system to answer and forwarding telephone calls.
- Taking messages and providing guests with information as required.
- Performing clerical duties record and relay messages accordingly.
- Arrange special request as per our guests.
- Calling guests for a wakeup calls as requested.
- Promoted to Guest Service Agent.
Education
Project Management -
Damelin
Emotional Intelligence - undefined
Potchefstroom Business School
Computer Studies - undefined
Matric - undefined
Tsako Thabo High School
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Interests
Watching documentaries
Movies
Reading
Travelling
Mobile Phone
- 0763417810
- 0813018896
Last Name
Matseba
Timeline
Billing Finalizer
Citadel Wealth Management
02.2025 - Current
Validator
Citadel Wealth Management
12.2016 - 01.2025
Wealth Manager/Advisor Assistant
Citadel Wealth Management
09.2015 - 11.2016
Compliance Administrator
Citadel Wealth Management
01.2014 - 01.2025
New Business & Call Centre Supervisor
Phakama Funeral Society Pty
09.2011 - 12.2013
Call Centre – Team Leader
Phakama Funeral Society Pty
08.2010 - 08.2011
Call Centre Agent
Phakama Funeral Society Pty
04.2010 - 07.2010
Receptionist/Administrator/Personal Assistant
Phakama Funeral Society Pty
11.2007 - 03.2010
Administrative Officer
Embassy of Trinidad and Tobago
07.2006 - 10.2007
Guest Service Agent
Sheraton Pretoria Hotel and Towers
11.2004 - 01.2006
Switchboard Operator
Sheraton Pretoria Hotel and Towers
06.2004 - 10.2004
Emotional Intelligence - undefined
Potchefstroom Business School
Computer Studies - undefined
Matric - undefined
Tsako Thabo High School
Project Management -
Damelin
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