SalesForce
Louisa Isaacs
Account Manager/POD Lead
Belmont Park
Summary
Dynamic Account Manager with extensive experience at Meltwater, adept at strategic planning and customer needs assessment. Successfully led a high-value portfolio across a suite of solutions spanning eight product categories, enhancing client retention through exceptional service and proactive problem-solving. Proven ability in data-driven decision making and cross-functional collaboration, driving growth and satisfaction among C-suite executives across diverse African markets.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Account Manager/POD Lead
Meltwater
04.2024 - Current
- Portfolio/POD Lead; leading a POD which includes a Client Success Manager (CSM) and a Renewal Manager (RM) on a Client Success portfolio for the African market.
- Managed a 360-sales-cycle across a portfolio of 100+ high-value accounts across several African markets.
- Managed and increased strategic Product Enablement and Adoption across a suite of solutions spanning eight product categories.
- Managed relationships with Executive (C-Suite) level customers.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Key Account Manager
Meltwater
11.2023 - 04.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Account Manager
Meltwater
08.2022 - 10.2023
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Associate Key Account Manager
Meltwater
03.2021 - 07.2022
- Participated in industry events and conferences to expand professional network and strengthen relationships with existing clients.
- Provided exceptional customer service to address any issues or challenges faced by clients, fostering trust and ongoing collaboration.
- Increased client satisfaction by building and maintaining strong relationships with key account stakeholders.
- Streamlined internal processes for more efficient management of key accounts and improved client communication.
- Proactively identified potential roadblocks within key accounts, implementing remediation plans to address issues before they escalated.
Intern - Client Success
Meltwater
12.2020 - 02.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Honours - English
University of The Western Cape
Cape Town 04.2001 -
Bachelor of Arts - Philosophy; History; English
University of The Western Cape
Cape Town 04.2001 -
Skills
Strategic planning (Project Management)
Customer needs assessment
Business development and planning
Networking skills
Territory management
Management collaboration
Extensive Product Knowledge
Advanced Boolean Skills
Data-driven decision making
Trend forecasting
Systems and software expertise
Needs analysis
Cross-functional collaboration
Employee mentoring
Accomplishments
- Golden Key Winner for Top Net Revenue Retention Results in EMEA (2022)
- Top 10 Net Revenue Retention in EMEA (2023)
- Training - Designed and executed one-month training program (Masterclass) for African customer base.
Additional Information
Gallup CliftonStrengths:
- Input
- Learner
- Intellection
- Ideation
- Strategy
Software
Hobbies
Writer (Screenwriting)
- 2022 Austin Film Festival Semi-Finalist (Warner Brothers Category)
Timeline
Account Manager/POD Lead
Meltwater
04.2024 - Current
Key Account Manager
Meltwater
11.2023 - 04.2024
Account Manager
Meltwater
08.2022 - 10.2023
Associate Key Account Manager
Meltwater
03.2021 - 07.2022
Intern - Client Success
Meltwater
12.2020 - 02.2021
Bachelor of Arts - Honours - English
University of The Western Cape
04.2001 -
Bachelor of Arts - Philosophy; History; English
University of The Western Cape
04.2001 -
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