LOUISA CHAUKE
Sales Lead Generator
Atteridgeville, Pretoria,South Africa
Summary
Code 8 driver's license CHAUKE A resourceful Call center Agent and Sales administrator who constantly meets and exceeds productivity goals. Proven to troubleshoot issues and resolves them ethically to satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. High dependable and enthusiastic team player who can bring effective and efficient service to any employer. Lead warmer at Miway Insurance October 2021 to date. Organized Lead Generator touting 2 years of expertise in assessing customer needs. Engaging personality known for finding valuable opportunities in lead lists. Educated and talented professional with terrific telephone and email skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Generator
Multicover
Pretoria, South Africa
10.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered services to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Life Client Care advisor
Multi cover (broker)
Pretoria, South Africa
02.2018 - 02.2020
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
Administration clerk
J De Jong
Pretoria, South Africa
02.2016 - 01.2017
- Established and maintained standard office procedures to achieve demanding targets.
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Handled incoming phone calls and answered questions from callers.
Education
No Degree - Office Administration
Get On School Development
Pretoria 04.2001 -
Skills
Telephone and email etiquette
Technical Proficiency and Understanding in/of Products/Services
New client acquisition
Customer Needs Assessment
Problem solving and flexibility
Empathy and patience
Accomplishments
- Award for excellence for Top sales lead Generator
Certification
Office Administration
Timeline
Lead Generator
Multicover
10.2020 - Current
Life Client Care advisor
Multi cover (broker)
02.2018 - 02.2020
Office Administration
06-2017
Administration clerk
J De Jong
02.2016 - 01.2017
No Degree - Office Administration
Get On School Development
04.2001 -