Louis Strydom
Product Support Specialist
Chloorkop,GP
Summary
I am an Advanced Technical Support Specialist with six years of Operational Support, Sales, Customer Service and Strategic Management experience. I provide comprehensive product support through maintaining excellent customer relationships. I am adept at engaging customers at a commercial level to create and enhance the Manitou Brand as a solution.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Product Technical Support Specialist
Manitou Centre JHB
09.2023 - Current
- Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.
- Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
- Identified opportunities for process optimization within the technical support department, leading to increased effectiveness and efficiency.
Customer Service Representative
Manitou Centre JHB
06.2021 - 09.2023
- Developed expertise in multiple products and aftermarket services within the Manitou Centre, becoming a go-to resource for customers and colleagues seeking guidance on Manitou Products, SLAs, Parts Management, Attachment Sales and various other services and functionalities.
- Developed strong relationships with Key clients, resulting in increased trust and loyalty to the Manitou Brand ito offerings, products and services.
- Enhanced customer satisfaction by providing timely and accurate product support and guidance.
- Assisted sales teams in closing deals by showcasing product functionality and addressing potential concerns during client presentations.
- Contributed to sales growth by upselling products and services based on individual customer requirements ito machine sales and aftermarket sales.
- Handled problematic customers and clients to maintain excellent customer service.
Operations Manager
Manitou South Africa
03.2019 - 05.2021
- Managed a Workshop and Field Service Contingent respectively through regular communication, guidance by following Manitou Internal processes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for Job completions through effective resource allocation and team management.
- Implemented quality control systems that boosted product consistency and reliability.
- Excellent interacted with key customers to build healthy connections and nurture relationships.
Product Support Representative
Manitou South Africa
02.2018 - 02.2019
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Developed strong relationships with Key clients, resulting in increased trust and loyalty to the Manitou brand.
- Served as a liaison between customers and internal stakeholders, ensuring all parties were kept informed and updated.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Auto Electrical Trade
Centurion Colledge
Centurion10.1989
High School Diploma -
Technical High School
Port Elizabeth 04.2001 -
Skills
Expert Customer Services Support
undefinedTimeline
Product Technical Support Specialist
Manitou Centre JHB
09.2023 - Current
Customer Service Representative
Manitou Centre JHB
06.2021 - 09.2023
Operations Manager
Manitou South Africa
03.2019 - 05.2021
Product Support Representative
Manitou South Africa
02.2018 - 02.2019
High School Diploma -
Technical High School
04.2001 -
Auto Electrical Trade
Centurion Colledge
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