Louis Smit

My main role is in managing client's requests to migrate their long-term insurance policies to Hollard Insurance by following the end-to-end process in a timely manner. My experience in this role includes inbound/outbound calls to clients assisting them with their polices, responding to clients via email/WhatsApp in a professional manor, back-office support to sales advisors and managers, processing client claims, following up on existing claims to make sure they are paid within the turnaround time, working with external insurance companies on an admin prospective to make sure a clients policy is being successfully migrated to Hollard, capturing of clients information on excel, retentions (calling clients that is in arrears - assisting them with payment arrangements) so their polices don't lapse, doing affordability on clients government employee number using the Qlink system, CDV checks, data capturing, Calling clients for outstanding documents/information and basic admin duties. I also do swich bored from time to time if reception is absent from work.

Handled alarms going off and attending to panic alarms in a timely manner. Dispatched armed response, SAPS or EMS if requested. The reason I left Monitor net is because I wanted to grow my career in corporate and have stable working hours.

Bersig Hotel was my very first employer. I started working here over weekends while I was still in school finishing my Matric. In 2018 I started working here full time. I was a bar tender, waiter, Gamble attendant and Stock controller. The reason I left at Bergsig Hotel is because of the Covid-19 pandemic.