Louis Page
Durbanville
Summary
Results-driven individual with proven track record of success in customer service and sales industry.
Possesses excellent communication and problem-solving skills. Successfully builds and maintains relationships with clients.
Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products.
Owns powerful commitment to building relationships with clients and has a passion for working in team environments.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Trainee Manager
Checkers
05.2025 - Current
- Guiding, motivating and supporting staff to deliver excellent customer service and meet performance standards.
- Handling customer queries, resolving complaints and ensuring a positive experience for all customers
- Monitoring store processes including stock rotation, merchandising and compliance with company standards.
- Responding quickly to challenges on the floor, from staff issues to stock discrepancies.
- Prioritizing tasks, delegating responsibilities and ensuring daily operations run smoothly and efficiently.
Quality Control Agent
Kalahari Biltong
08.2023 - 03.2025
- Quality assurance and compliance, ensures that all provided biltong met company standards through routine inspection of handling, storage and packaging.
- Travelled between majority of Checkers branches in the Western Cape daily, inspecting biltong quality and taking corrective action where needed
- Investigated quality issues and implemented solutions to prevent recurrence.
- Maintained quality control records and reported findings to management for continuous improvement
KDP T2 Agent
Amazon
10.2021 - 06.2023
- Built excellent client relationships by securing best deals and life-changing contracts.
- Assessed manuscripts, deciding which to submit to particular publishers and imprints. Worked with powerful and advanced online trademarked tools to assist clientele where needed.
- Kept up to date with developments and trends in industry and media, undertaking appropriate market research.
- Maintained long-term professional relationships with a network of contacts to increase opportunities for clients.
- Acted as the first point of contact for clients regarding growth opportunities by managing emails, responding to phone calls and managing PR.
- Acted as a mentor and coach to fellow employees on important topics within the writer industry.
Production Manager
LOMO Event Staffing Solutions
08.2018 - 03.2023
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Setting out of strategy concerning management, cash control and all involved operations
- Supervision, purchasing and management of vast amounts of inventory
- Stock distribution before, during and after events
- Hired and trained staff for cross-functional assignments and ensured employee knowledge of specific procedures related to each event type.
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
Assistant General Manager
The Lawns
08.2020 - 04.2021
- Management of all human resources
- Improved back-of-house administration to enhance ability to monitor performance and increase operational efficiency
- Stock control, determining purchasing cost & cash control
- Nurturing of client relationships through effective complaint handling
- Creation and implementation of SOP’s
- Inspired, coached and motivated large teams to consistently deliver against the highest service standards
- Daily management meetings & Staff meetings
- Inspection and capturing of invoices
Education
Diploma of Higher Education - Hotel Management
IHT Hotel School
01.2018
High School - A-Levels
Paarl Gimnasium Highschool
01.2010
Skills
- Client Counseling and Mentoring
- Marketing and Advertising
- Editing Proficiency
- Formatting Abilities
- Time Management
- Team Supervision
- Quality Focused
- Multitasking
- Customer Satisfaction
- Grammar Skills
References
References available upon request
Certification
Higher Education Diploma - Hospitality Management
Timeline
Trainee Manager
Checkers
05.2025 - Current
Quality Control Agent
Kalahari Biltong
08.2023 - 03.2025
KDP T2 Agent
Amazon
10.2021 - 06.2023
Assistant General Manager
The Lawns
08.2020 - 04.2021
Higher Education Diploma - Hospitality Management
08-2018
Production Manager
LOMO Event Staffing Solutions
08.2018 - 03.2023
High School - A-Levels
Paarl Gimnasium Highschool
Diploma of Higher Education - Hotel Management
IHT Hotel School
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