Louis Lubbe
Brandfort
Summary
Results-driven leader with expertise in operational management and strategic planning. Directed regional operations to enhance service delivery and optimize budgets, resulting in significant growth and improved customer satisfaction. Proven ability to build high-performing teams and implement processes that drive organizational efficiency. Specialized in operational turnaround and team development across diverse environments, successfully streamlining initiatives to elevate service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager – Free State
KAG Connect
Free State
01.2025 - 01.2026
- Directed all regional operations across the Free State, ensuring alignment with company strategic objectives and service delivery standards.
- Led the planning, rollout, and optimization of telecommunications and connectivity projects across multiple locations.
- Managed regional budgets, financial performance, forecasting, and cost-control initiatives, optimizing resource allocation and enhancing operational efficiency.
- Oversaw contractor, supplier, and stakeholder relationships, ensuring compliance with service-level agreements and project timelines.
- Coordinated cross-functional teams in sales, technical support, field operations, and customer service to meet and exceed operational targets.
- Developed and implemented operational processes, policies, and performance metrics, driving improvements in productivity and boosting customer satisfaction.
- Monitored regional performance through KPI reporting, identifying risks and implementing corrective action plans.
- Drove customer acquisition, retention, and revenue growth through strategic partnerships and market development initiatives.
- Ensured compliance with company governance, health and safety regulations, and industry standards.
- Conducted strategic planning and market analysis to identify growth opportunities and improve regional competitiveness.
- Increased regional revenue and market penetration through targeted expansion initiatives.
- Improved operational efficiency by streamlining workflows and enhancing team accountability.
- Successfully delivered multiple infrastructure and connectivity projects within budget and agreed timelines.
- Strengthened customer satisfaction and retention through improved service delivery and issue resolution processes.
- Built and led high-performing teams focused on operational excellence and business growth.
National Head of MDU Rollouts
Zoom Fibre
10.2021 - 01.2023
- Established and scaled the MDU (Multi-Dwelling Unit) division from inception, developing the national operating model, rollout strategy, and execution framework.
- Developed and executed national MDU growth strategies, driving market expansion, customer acquisition, and revenue growth.
- Led the end-to-end operational delivery of MDU fibre deployments, ensuring alignment between strategic objectives, financial targets, and project execution.
- Accountable for national rollout targets, project delivery timelines, budget management, and overall operational success of the MDU business unit.
- Directed cross-functional teams across planning, design, acquisitions, sales, project delivery, and quality assurance, ensuring cohesive operational performance.
- Managed strategic stakeholder relationships, including property owners, developers, body corporates, managing agents, contractors, and internal executive leadership.
- Oversaw contractor performance, service delivery, compliance, and commercial agreements to ensure operational excellence and project success.
- Implemented governance frameworks, streamlined operational processes, established KPIs, and created reporting structures to enhance efficiency and accountability.
- Managed financial performance, developed business cases, conducted ROI assessments, and allocated capital to drive sustainable growth and secure investment returns.
- Drove continuous improvement initiatives focused on operational efficiency, quality assurance, customer experience, and delivery performance.
- Provided executive-level reporting and strategic recommendations to the COO, CEO, and EXCO, supporting business decision-making and long-term planning.
Regional Manager (Free State)
Vumatel
03.2021 - 10.2021
- Relocation back from Britelink to Vumatel.
- Maintained consistent duties since starting in fibre industry in 2017.
- Actively participated in various departments to gain hands-on experience.
- The Gap opened for me to move back to Vumatel, but as a Regional Manager, with the condition that I still oversee Britelink business operations.
Regional Manager
Britelink
09.2020 - 02.2021
- Relocated from Vumatel to Britelink, MD (Ian Kock).
- Turned around branch within 6 months, achieving positive financial results.
- Relocated by MD Ian Kock to Britelink as Regional Manager to realign business strategies and finances.
- Assessed branch financial status.
- Identified Bloemfontein offices at risk of closure.
- Collaborated with Vumatel sister company.
Regional Operations Manager
SADV / Vumatel Group
12.2017 - 08.2020
- Following the acquisition of SADV by Vumatel, I was entrusted with a number of strategic leadership roles across the group, supporting operational integration, business transformation, and regional performance improvement initiatives.
- Recognized for my ability to lead across multiple disciplines, I was frequently deployed into critical business areas requiring operational stabilization, growth, and executive oversight.
- Led regional operations across the full fibre deployment lifecycle, including planning, acquisitions, sales, implementation, installations, provisioning, and network operations.
- Developed and executed annual operational strategies to align with business objectives and achieve growth and financial performance goals.
- Managed regional budgets, cost controls, forecasting, and financial performance to ensure operational sustainability and profitability.
- Directed cross-functional teams to ensure accountability, manage performance, and facilitate workforce planning and employee development.
- Oversaw customer experience, service delivery, escalation management, and operational excellence initiatives.
- Managed strategic stakeholder relationships with municipalities, regulatory authorities, property developers, Body Corporates, Homeowners Associations (HOAs), estate agents, and community leaders.
- Drove acquisition and sales strategies to increase market penetration, customer adoption, and revenue growth.
- Managed contractor performance, vendor relationships, project execution, and quality assurance to ensure successful delivery outcomes.
- Supported the integration of operational processes, systems, and teams during the SADV and Vumatel merger, ensuring business continuity and operational alignment.
- Supported Britelink during financial and operational challenges.
- Led a focused turnaround strategy aimed at improving operational efficiency, financial controls, service delivery, and overall business performance.
- Successfully stabilized operations and resolved long-standing operational and financial issues within six months, restoring performance and creating a platform for sustainable growth.
- Implemented governance structures, operational KPIs, and accountability frameworks to enhance process improvements and achieve measurable business outcomes.
Customer / Service Manager
Seartec (Pty)Ltd
08.2015 - 12.2017
- Managed a branch service operation and handled service/technical support for the Sales Divisions and the customer base.
- Achieved customer satisfaction by exercising management control and utilizing all options to deliver quality and profitable service.
- Monitored and maintained standards and procedures to enhance technical/service ability, productivity, quality, and customer liaison skills.
- Proactively minimized impact on customer service due to product issues.
- Monitored Field Management to meet all operational requirements, ensuring total customer satisfaction and adherence to administrative procedures.
- Guided teams to foster close teamwork and motivated personnel to achieve personal and company goals.
- Completed company obligations regarding equipment sales and provided prompt service in response to customer requests.
- Provided workshop/logistics service management for quality machine setup, installation services, and effective repairs, ensuring adherence to technical/service standards and administrative procedures.
- Timeous quality installation, Branch/Region Departmental movements of stock and equipment, and the mobility of vehicles and crew used by Branch/Regional Department(s).
- Provided input to National Technical Support for technical/service problems related to the form/function of machines, spares, and consumables not meeting manufacturing standards.
- Also, to encourage 'fast fixes' and the passing on of hints and tips to all technical staff.
Senior Field Technician
CANON Business Centre (Pty)Ltd
Phalaborwa
06.2013 - 07.2015
- Delivered prompt, efficient maintenance and repair of customers' equipment, adhering to product specifications and company standards.
- Maintained continuity of contact with call control to minimise customer down times, reduce unnecessary travel, and contribute to the cost-effective running of the department.
- Transported customer equipment to workshop for comprehensive service work.
- Participated in job-related training sessions.
- Provided timely, quality service in line with commercial obligations, supporting divisional profitability and ensuring travel claims were submitted promptly.
Manager
Platsak Financial Services
Paarl
01.2011 - 01.2012
- Directed branch operations in financial sector, improving service delivery and increasing profitability.
- Oversaw financial analysis and reporting, supporting strategic decision-making.
- Executed promotional and advertising campaigns, increasing brand visibility and client engagement.
- Facilitated team training and development to improve employee performance and satisfaction.
Education
Bachelors in Ministry (Bmin) - Theology
CLT (Christian Life Training)
Calvary University01-2012
Diploma course - PGA apprenticeship, Tour Pro
PGA South Africa
PGA SA01-2007
BUSINESS MANAGEMENT - N4 - Accounting, Labor Relations, Computer Science, Entrepreneurship, Communications
FET College: Phalaborwa
01-1999
Hoërskool Alberton - Afrikaans, English, Mathematics, Accounting, Economics, Computer studies
Hoërskool Alberton
01-1998
Skills
- Budget management
- Project delivery
- Customer acquisition
- Operational efficiency
- Strategic planning
- Stakeholder management
- Team leadership
- Quality assurance
- Effective communication
- Operations management
- Strategic development
- Staff management
- Operations
Dependents
- Hanré, 20
- Luanné, 16
- Michael, 12
Smoking Status
Non-smoker
Drinking Status
Non-drinker
Languages
- English
- Afrikaans
- English
Hobbies and Interests
- Golf (+1 handicap)
- Gardening
- Music (Drummer, Guitarist)
- Tennis
- DIY home projects
- Sport
- Adventure trails
- Road Running
- Community projects
Spouse
Desireé Annelene Lubbe
Personal Information
- Age: 46
- Health Status: Excellent
- Driving License: CODE B
- Marital Status: Married
Languages
Afrikaans
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Bachelors in Ministry 2012
Timeline
Regional Manager – Free State
KAG Connect
01.2025 - 01.2026
National Head of MDU Rollouts
Zoom Fibre
10.2021 - 01.2023
Regional Manager (Free State)
Vumatel
03.2021 - 10.2021
Regional Manager
Britelink
09.2020 - 02.2021
Regional Operations Manager
SADV / Vumatel Group
12.2017 - 08.2020
Customer / Service Manager
Seartec (Pty)Ltd
08.2015 - 12.2017
Senior Field Technician
CANON Business Centre (Pty)Ltd
06.2013 - 07.2015
Manager
Platsak Financial Services
01.2011 - 01.2012
Bachelors in Ministry (Bmin) - Theology
CLT (Christian Life Training)
Diploma course - PGA apprenticeship, Tour Pro
PGA South Africa
BUSINESS MANAGEMENT - N4 - Accounting, Labor Relations, Computer Science, Entrepreneurship, Communications
FET College: Phalaborwa
Hoërskool Alberton - Afrikaans, English, Mathematics, Accounting, Economics, Computer studies
Hoërskool Alberton