Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Louis Kgole

Kempton Park

Summary

I’m a proactive and solutions-driven professional with a strong focus on quality assurance, testing, and process improvement in fast-paced tech environments.


I thrive in collaborative settings, take full ownership of my responsibilities, and continuously seek ways to optimise workflows and empower those I work with. Whether managing testing efforts, supporting product quality, or contributing to cross-functional initiatives, I’m committed to excellence, integrity, and continuous learning.

Overview

15
15
years of professional experience
1
1
Certification
2
2

Years in a junior management role

Work History

Senior QA Engineer

Peach Bots Services (FCB.ai)
11.2023 - Current
  • Lead QA planning, strategy, and execution across multiple chatbot projects.
  • Establish and maintain quality standards, test documentation templates, and best practices.
  • Create test plans, design and execute functional, regression, integration, exploratory and UAT test cases.
  • Developed and maintained automation suites using tools like Selenium, BugBug, and Postman.
  • Reported quality metrics, tracked defects, and recommended go/no-go decisions.
  • Mentored junior QA engineers and promoted QA best practices across teams.

Mid QA Engineer

Peach Bots Services (FCB.ai)
11.2020 - 10.2023
  • Created and executed functional, regression, and integration test cases.
  • Reported bugs using Jira and worked with developers to resolve issues.
  • Contributed to test automation using Postman and Selenium.
  • Participated in Agile ceremonies and supported UAT and client testing.
  • Maintained test documentation and tracked release readiness.

Helpdesk Technician

Quality Council for Trades and Occupations (QCTO)
09.2015 - 12.2018
  • Provide 1st & 2nd Line support,
  • Install, configure and update operating systems and application software,
  • Oversight and maintenance of mounted and mobile equipment,
  • Create testing environments for incoming web-based applications,
  • Administer domain user accounts and manage helpdesk calls,
  • Provide technical support and training for web-based applications.

Assistant IT Administrator

National Library of South Africa (NLSA)
05.2014 - 08.2015

Web Developer

Frog Soft
11.2013 - 05.2014

Education

National Diploma - Information And Communication Technology

Tshwane University of Technology (TUT)
Soshanguve, South Africa
12-2011

Senior Certificate (Matric) -

SA College
Pretoria, South Africa
12-2016

Skills

  • QA/Software Testing (JIRA, X-RAY, n8n, SELENIUM, POSTMAN, BUG-BUG, BROWSER STACK)
  • Web And Application Development (WORDPRESS, JOOMLA, DRUPAL, MAGENTO, LEARNPRESS, WOO COMMERCE)
  • CRM And ERP (QDPM, DOLIBARR, SUITE CRM, ORANGE HRM, MOODLE)
  • Programming (PHP, CAKEPHP, ASPNET, C#, MVC4, JAVA, JAVASCRIPT, JSON, VISUAL BASIC, CSS, HTML)
  • Database (MYSQL, MS QSL)
  • Technician (A, N, ACTIVE DIRECTORY, MS SERVER, EXCHANGE ONLINE, SHAREPOINT ONLINE, NEXT CLOUD, WINDOWS, LINUX, OFFICE 365
  • Good test strategist and planner
  • Strong experience defect management
  • Skilled at ad-hoc testing and risk analysis
  • Clear verbal and written communicator
  • Work effectively with cross-functional teams
  • Critical thinker and problem solver
  • Adaptable in most working environments

Certification

ISTQB: Certified Tester Foundation Level

Languages

English
Pedi
Zulu

Timeline

Senior QA Engineer

Peach Bots Services (FCB.ai)
11.2023 - Current

Mid QA Engineer

Peach Bots Services (FCB.ai)
11.2020 - 10.2023

Helpdesk Technician

Quality Council for Trades and Occupations (QCTO)
09.2015 - 12.2018

Assistant IT Administrator

National Library of South Africa (NLSA)
05.2014 - 08.2015

Web Developer

Frog Soft
11.2013 - 05.2014

National Diploma - Information And Communication Technology

Tshwane University of Technology (TUT)

Senior Certificate (Matric) -

SA College

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Louis Kgole