Audrey Kwinidi
Johannesburg
Summary
Accomplished and customer-focused server with extensive experience in delivering exceptional dining experiences in high-pressure environments. Proficient in multitasking, order accuracy, and maintaining a welcoming atmosphere. Recognized for strong teamwork, adaptability, and an unwavering commitment to guest satisfaction.
Overview
14
14
years of professional experience
Work History
Waitress
Spur Steak Ranches
Johannesburg, South Africa
01.2022 - Current
- Delivered exceptional service, maintaining high standards during peak operational hours.
- Balanced multiple tables and orders with accuracy, ensuring timely and efficient service.
- Created a clean, organized dining environment to enhance guest satisfaction.
- Collaborated with staff for seamless teamwork and guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Acquired in-depth menu knowledge to guide guests and answer inquiries.
Waitress
The Houghton Hotel
Johannesburg, South Africa
01.2016 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Level Seven Restaurant and Sky Bar
Kempton Park, South Africa
02.2011 - 12.2015
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CERTIFICATE IN FRONT OF HOUSE PROCEDURES & CUSTOMER -
Spur Corp Training Academy
Woodmead, SA01.2022
CERTIFICATE IN COMPLAINTS HANDLING -
Spur Corp Training Academy
Woodmead, SA01.2019
Skills
- Customer Service Excellence
- Multitasking in Fast-Paced Environments
- Team Collaboration & Communication
- Order Accuracy & Food Safety Knowledge
- Hospitality Service Expertise
- Cash Handling & Decision-Making
- Complaint Resolution
- Attention to Detail
- Cleanliness
Languages
English
REFERENCES
Available upon request!
Timeline
Waitress
Spur Steak Ranches
01.2022 - Current
Waitress
The Houghton Hotel
01.2016 - 12.2021
Waitress
Level Seven Restaurant and Sky Bar
02.2011 - 12.2015
CERTIFICATE IN COMPLAINTS HANDLING -
Spur Corp Training Academy
CERTIFICATE IN FRONT OF HOUSE PROCEDURES & CUSTOMER -
Spur Corp Training Academy