Audrey Kwinidi
Johannesburg
Summary
Accomplished and customer-focused server with extensive experience in delivering exceptional dining experiences in high-pressure environments. Proficient in multitasking, order accuracy, and maintaining a welcoming atmosphere. Recognized for strong teamwork, adaptability, and an unwavering commitment to guest satisfaction.
Overview
14
14
years of professional experience
Work History
Waitress
Spur Steak Ranches
01.2022 - Current
- Delivered exceptional service, maintaining high standards during peak operational hours.
- Balanced multiple tables and orders with accuracy, ensuring timely and efficient service.
- Created a clean, organized dining environment to enhance guest satisfaction.
- Collaborated with staff for seamless teamwork and guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Acquired in-depth menu knowledge to guide guests and answer inquiries.
Waitress
The Houghton Hotel
01.2016 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Level Seven Restaurant and Sky Bar
02.2011 - 12.2015
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CERTIFICATE IN FRONT OF HOUSE PROCEDURES & CUSTOMER -
Spur Corp Training Academy
Woodmead, SA01.2022
CERTIFICATE IN COMPLAINTS HANDLING -
Spur Corp Training Academy
Woodmead, SA01.2019
Skills
- Customer Service Excellence
- Multitasking in Fast-Paced Environments
- Team Collaboration & Communication
- Order Accuracy & Food Safety Knowledge
- Hospitality Service Expertise
- Cash Handling & Decision-Making
- Complaint Resolution
- Attention to Detail
- Cleanliness
Languages
English
REFERENCES
Available upon request!
Timeline
Waitress
Spur Steak Ranches
01.2022 - Current
Waitress
The Houghton Hotel
01.2016 - 12.2021
Waitress
Level Seven Restaurant and Sky Bar
02.2011 - 12.2015
CERTIFICATE IN COMPLAINTS HANDLING -
Spur Corp Training Academy
CERTIFICATE IN FRONT OF HOUSE PROCEDURES & CUSTOMER -
Spur Corp Training Academy
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