Louis Carosin

• Delivered comprehensive IT infrastructure support for SME clients, encompassing hardware maintenance, network administration, and server management.
• Executed full-cycle installations and implementations for servers, VoIP systems, and secure network architectures.
• Managed data integrity and business continuity through robust backup solutions and network security protocols.
• Provided high-efficiency remote technical support using industry-standard tools including AnyDesk, TeamViewer, and RustDesk.
• Facilitated the end-to-end process of hardware procurement, custom configuration, and deployment.
• Performed preventative maintenance and complex hardware repairs to ensure peak system performance and longevity.
• Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
• Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
• Consistently met performance targets with diligent attention to detail and effective time management skills.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Consulted with customers to assess needs and propose optimal solutions.
• Delivered IT infrastructure support for private and SME clients, encompassing hardware maintenance, network administration, and desktop devices.

• Collaborated with IT teams to implement solutions for complex technical issues.
• Provided support for clients experiencing technical difficulties, ensuring minimal downtime.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Managed high call volume for prompt response to customer concerns and inquiries.
• Logged support tickets and closed when issues were resolved.

• Maintain network
• Do Backups
• Sustain firewall
• Create user manual for medical software

Waiter

• Computer Cabling

• Installation of audio and visual equipment in homes

• Provided sales and customer service assistance to walk-in traffic

• Waiter

• Barman

• Casual temporary work