Louis Boshoff
Bronkhorstspruit
Summary
Retail branch manager with 8+ years of experience overseeing multiple operations. Achieved 7.9% growth in first year while managing R89 million turnover across three stores. Expertise in staff management, financial oversight, and sales execution, supported by certifications in business management and leadership. Ready to enhance operational excellence and customer engagement in any retail organization.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Retail Store Branch Manager (incl. Buying & Sales)
AGRIMARK
Ladysmith, KwaZulu-Natal
11.2024 - 02.2026
- Oversee operations across three stores (two Farmsave and one Agrimark Ladysmith store).
- Manage a staff complement of 49 (25 at Ladysmith Store and 24 across two Farmsave Stores, with a Junior Retail Manager/Clerk at each).
- Execute all management administrative tasks, including store profit/loss figures, and account payment approvals.
- Engage in buying, price negotiation, and model stockholding.
- Facilitate staff recruitment - conducting interviews, hiring, and dismissals.
- Perform a range of ad-hoc retail and wholesale store management tasks.
- Achieved a growth of 7.9% in my first year in the Group, exceeding the group's average growth of 7.3%.
- Generated a turnover of R89 million for the 2024-2025 period across the three stores since my tenure began.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Managed inventory levels to prevent stockouts while minimising excess stock and associated costs.
- Oversaw day-to-day functioning.
- Negotiated contracts with vendors and suppliers to optimise costs and ensure quality service.
- Oversee health and safety procedures followed.
Retail Store Floor Manager (incl. Sales)
BUILD IT (SPAR)
Bon Accord
08.2024 - 10.2024
- Performed identical duties to those in the previous position during the 2015–2018 period.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
- Stored stock safely and securely to maintain quality of goods.
- Led by example, demonstrating a strong work ethic and commitment to excellence, inspiring team members to achieve their best.
- Merchandised displays to showcase new and popular items.
- Fostered a positive team atmosphere through motivational leadership, resulting in reduced staff turnover and increased morale.
- Labelled goods clearly and accurately in line with Trading Standards laws.
Sales Executive
DTEI PTY LTD
Boksburg
05.2023 - 04.2024
- Conducted personal site inspections and finalised sales with the provided services.
- Managed the collection of stock and drove staff from the office to the site.
- Procured the necessary consumables for work progression.
- Executed marketing initiatives to generate new business.
- Undertook long-distance driving from Gauteng to Cape Town.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Listened intently to customers to identify upselling opportunities.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
Sales Rep/Manager (Buying, Sales) & Joinery Manager
BRANO GARAGE DOORS
Centurion & Silverton, Gauteng
03.2020 - 05.2023
- Managed the joinery manufacturing operations for garage doors.
- Dynamic Retail Branch Manager with over eight years of experience in managing multiple retail operations.
- Exceptional skills in staff management, financial oversight, and sales execution, complemented by strong certifications in business management, and leadership.
- Poised to contribute significantly to any retail organisation by leveraging expertise in operational excellence and customer engagement.
- Performed sales and marketing activities, conducting client outreach throughout Gauteng.
- Conducted technical assessments, provided quotations, and managed 4-ton truck deliveries as required.
- Recognised as the top salesman for six consecutive months (November 2020 – June 2021).
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Established clear communication channels with clients, keeping them informed about new products and services.
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
- Generated sales by prospecting leads, cold calling and closing deals.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Warehouse Supervisor-Production Supervisor
PAKPAL SOLUTIONS
Bronkhorstspruit, Gauteng
01.2019 - 01.2020
- As warehouse supervisor (October 2019 - January 2020), responsibilities included:
- Managed GRV stock, counter-balance operations, loading, and general factory housekeeping.
- As Production Supervisor (January - October 2019), responsible for achieving production targets across 13 machines and 13 staff members.
- Supervised factory operations to ensure recovery post-load shedding, and met production targets.
- Optimised production while minimising overtime and additional expenses.
- Conducted quality control to ensure that bottles, caps, and preforms met required standards.
- Monitored factory cleaning and hygiene standards compliance.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Performed daily inspection of warehouse grounds for security and safety.
- Developed and supported safe working practices to maintain hazard-free working environments.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Coached staff in proper material handling processes to reduce dispatch times.
- Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets.
Retail Store Branch Manager (Buying & Sales)
BUILD IT (SPAR)
Bronkhorstspruit
08.2015 - 05.2018
- Responsible for managing a staff complement of approximately 20 staff members.
- Executed all management administrative tasks, including Store Profit/Loss figures.
- Participated in buying, price negotiations, model stock, and shelf space management with sales representatives.
- Actively engaged in sales, conducting counter and cold-calling efforts towards construction sites to drive business.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Approved account payments
- Oversaw staff recruitment processes including interviews, hiring, and dismissals
- Handled HR and industrial relations, conducting 5 CCMA hearings and chairing hearings as necessary
- Managed goods receiving and dispatch, including driving trucks and operating forklifts/counterbalances
- Ensured stock control through regular stock takes
- Recipient of 3 Service Excellence Awards in 2015, 2016, and 2017
- Arranged local area sponsorship and marketing initiatives, including a soccer tournament with local schools
- Significantly improved the store audit, achieving upwards of 93% in my last audit from an initial 83%
- Self-generated sales of R500K/month through effective area canvassing and cold-calling efforts.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Established company targets based on previous performance and predicted forecasts.
- Kept organisation in compliance with regulations and internal requirements.
Education
NQF Level 5 - Business Management
Speccon Holdings Limited
Johannesburg, GP04-2026
Matric - Standard 10
Muriel Brand School
Brakpan, GP01-1996
META Leadership Course - Meta Leadership development Programme
Agrimark KAL Group
Ladysmith, Kwazulu Natal, South Africa12-2025
Office Administration Certificate -
National Council for Business Training Standards
Pretoria, Gauteng, South Africa04-1998
PC & General Office Skills Diploma -
Access Ability - Access College
Pretoria, Gauteng, South Africa04-1998
Skills
- Operational Management
- Retail, Branch, and Stores Sales
- Staff management
- Hardware
- Tool
- Plant & Equipment
- Retail/Wholesale Store Management
- Groceries
- Farming Supplies
- Furniture
- Financial Services
- Retail Store Management and Administration
- Sales and Marketing
- Maximising sales opportunities
- Store layout and advertising
- HR & IR
- CCMA and Disciplinary Hearings
- Production Supervision
- Staff and Factory Scrutiny
- Audits
- Compliance
- FAIS documentation compliance
- Credit Vetting
- Debt Collections
- Insurance Claims Investigation
- Purchasing
- Internal Software Programmes
- Retail Stores
- ERM
- POS
- MS Office Suite
- Internet
- Customer Service Excellence
- Excellent communication skills
- Excellent people skills
- Consistently achieving targets
- Garnering performance awards
- Staff management and training
- Dedicated
- Hard-working
- Works well under pressure
- Enjoys meeting target challenges
- Attention to detail
- People's person
- Empathy and caring
- Punctuality and professionalism
- Respect for all
Certification
- META Leadership Course, Agrimark KAL Group, 2025
- NQF5 In-House Business Management Course/Diploma, Agrimark KAL Group, 2025
- Office Administration Certificate, National Council for Business Training Standards, 1998
- PC & General Office Skills Diploma, Access Ability - Access College, 1998
Languages
English
Afrikaans
Timeline
Retail Store Branch Manager (incl. Buying & Sales)
AGRIMARK
11.2024 - 02.2026
Retail Store Floor Manager (incl. Sales)
BUILD IT (SPAR)
08.2024 - 10.2024
Sales Executive
DTEI PTY LTD
05.2023 - 04.2024
Sales Rep/Manager (Buying, Sales) & Joinery Manager
BRANO GARAGE DOORS
03.2020 - 05.2023
Warehouse Supervisor-Production Supervisor
PAKPAL SOLUTIONS
01.2019 - 01.2020
Retail Store Branch Manager (Buying & Sales)
BUILD IT (SPAR)
08.2015 - 05.2018
NQF Level 5 - Business Management
Speccon Holdings Limited
Matric - Standard 10
Muriel Brand School
META Leadership Course - Meta Leadership development Programme
Agrimark KAL Group
Office Administration Certificate -
National Council for Business Training Standards
PC & General Office Skills Diploma -
Access Ability - Access College
Websites, Portfolios and Profiles
http://www.linkedin.com/in/louis-boshoff-103a3a1a0
References
- Colleen Hardy, HR Officer, Agrimark KAL Group, +27 63 565 0056
- Dries Du Toit, Managing Director, DTEI PTY Ltd, +27 82 655 7816
- Vernon Cronjé, Manager, Brano Garage Doors, +27 82 340 2925
- Tiaan du Plessis, Asst Production Manager, Pakpal Solutions, +27 82 655 3152
- Johan Botha, Owner, Forresthill Trading, +27 82 335 8021
- Annamarie Visser, Admin Manager, Build It, Bronkhorstspruit, +27 72 124 4444
- T Joubert, General Area Manager, JD Group, +27 82 852 6432
- M du Plessis, Regional Area Manager, JD Group, +27 83 613 8201
QUICK CAREER SUMMARY
Nov2024-Feb 2026 Retail Store Branch Manager, AGRIMARK – Ladysmith
Aug2024-Nov2024 Retail Store Floor Manager, BUILD IT (SPAR) Bon Accord
May2023-April 2024 Sales Executive, DTEI PTY LTD, Boksburg, GAUTENG
Mar2020-May2023 Sales Rep/Manager & Joinery Manager, BRANO GARAGE DOORS
Jan2019-Jan2020 Warehouse Supervisor-Production Supervisor, PAKPAL SOLUTIONS
Aug2015-May2018 Retail Store Branch Manager, BUILD IT (SPAR) Bronkhorstspruit
Aug2012-Aug2015 Debt Collector, Verifications, FORRESTHILL FORRESTHILL TRADING
May2012-Aug2012 Financial Services Manager, JD GROUP - JD Financial Services
Dec2011-Apr2012 Retail Store/Branch Manager, SHOPRITE GROUP - OK Furniture
Jun2011-Dec2011 Retail Store/Branch Manager, ELECTRIC EXPRESS JD Group
Nov2007-Jun2011 Financial Services Manager - promotion, JD GROUP