Louellen HENNING
Middelburg
Summary
Dynamic Service Manager skilled in nurturing customer relationships and addressing queries to ensure satisfaction. Leads workshop teams to achieve performance targets while maintaining compliance with health and safety regulations. Implements effective HR support, fostering a collaborative and motivated work environment.
Overview
15
15
years of professional experience
Work History
Service Manager
Scania SA
Middelburg, South Africa
09.2023 - Current
- Managed daily workshop and parts operations for Middelburg dealership, SG Coal and ABF Legend offsite dealers.
- Oversaw workshop and parts KPIs, WIP, and SIP to ensure operational efficiency.
- Managed workshop and parts income and expenses to maintain financial oversight.
- Attending to customer relations and queries.
- Developing and creating new and existing business/projects.
- Supported HR team by assisting in various personnel matters and processes.
- Overseeing and maintaining dealership conditions (building,yard,etc).
- Overseeing and Managing dealership health and safety.
Service manager CWS
Scania SA
Komatipoort,Steelpoort,4PL Nelspruit
05.2022 - 09.2023
- Managing and overseeing daily workshop and parts operations for RTG Komatipoort-Steelpoort and 4PL Nelspruit customer-based workshops.
- Managing and overseeing daily workshop and parts KPI'S,WIP and SIP.
- Managing and overseeing workshop and parts income and expenses.
- Attending to Customer relations and queries.
- Attending and assisting with HR matters.
- Overseeing and managing Workshop and parts health and safety.
Site Coordinator
Scania SA
Komatipoort
11.2020 - 05.2022
- Overseeing and managing parts department.
- Developing parts business.
- Invoicing and costing workshop work order.
- Overseeing and managing customer relations.
Working Foreman
Scania SA
Komatipoort
11.2018 - 11.2020
- Managing and assisting workshop staff.
- Managing workshop staff KPI'S(efficiency,productivity,overtime)
- Conducting repairs and maintenance on Scania vehicles.
- Overseeing workshop standby operations.
- Assisting in HR matters.
- Assisting and managing workshop health and safety.
Technician
Scania SA
Komatipoort
02.2018 - 11.2018
- Conducting repairs and maintenance on Scania vehicles.
- Conducting breakdown repairs and assistance on Scania vehicle.
- Acting and assisting as working foreman.
Technician
MAN Truck and Bus
Middelburg
06.2015 - 01.2018
- Conducting repairs and maintenance on MAN trucks and Buses.
- Conducting breakdown assistance and repairs on MAN Trucks and Buses.
- Conducting unit repairs on MAN Trucks and buses(engine,gearbox and diff overhauls).
Technician Apprentice
MAN Truck and Bus
Middelburg
01.2011 - 06.2015
- Assisted with maintenance and repairs on MAN trucks and buses to ensure reliable operation
- Participated in Merseta apprenticeship programme for hands-on experience in automotive maintenance and repair
Education
Diesel technician
Merseta
Middelburg, MP01-2015
Matric -
HTS Middelburg
Middelburg, MPSkills
- Customer relations management
- Customer service excellence
- KPI performance tracking
- Strategic planning
- Financial analysis
- Budgeting and fiscal reporting
- Expense management
- Workshop management
- Parts inventory control
- Health and safety compliance
- Technical troubleshooting
Timeline
Service Manager
Scania SA
09.2023 - Current
Service manager CWS
Scania SA
05.2022 - 09.2023
Site Coordinator
Scania SA
11.2020 - 05.2022
Working Foreman
Scania SA
11.2018 - 11.2020
Technician
Scania SA
02.2018 - 11.2018
Technician
MAN Truck and Bus
06.2015 - 01.2018
Technician Apprentice
MAN Truck and Bus
01.2011 - 06.2015
Diesel technician
Merseta
Matric -
HTS Middelburg