Lorraine Lulu Malinga
Educator
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and customer engagement, notably with the Education Department. Excelled in enhancing office efficiency and improving customer satisfaction through effective communication and organizational skills. Demonstrated ability in office administration and telephone reception, achieving consistent positive feedback and operational excellence.
Personable Office Administrator with eight years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
40
40
years of professional experience
3
3
Languages
Work History
Office Administrator
Education Department
01.2016 - Current
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Track office supplies and restocked low items to keep team members on-task and productive.
- Increase customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contribute to a positive work environment by fostering strong working relationships among colleagues.
Educator
Education Department
02.2010 - 12.2015
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Developed and implemented engaging lesson plans to keep learner attention.
Project Provincial Co-ordinator
SADTU
11.2008 - 12.2009
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with political leaders, principals and schools to develop strategic plans aligning with overall project objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Children's Home Matron
Mkhonto We Sizwe Trust
12.2004 - 10.2008
- Started workable systems for running an Orphans Children's Centre including registration with Social Development Department.
- Establishing working relationships with relevant stakeholders and funders.
- Ensuring that basic needs of children are catered for.
Community Developer
City Of Joburg Social Development
02.2002 - 09.2004
- Evaluated program effectiveness through surveys, interviews, and focus groups with participants, adjusting strategies as needed for continuous improvement.
- Built relationships with diverse stakeholders such as businesses, nonprofits, schools, faith-based organizations to create a unified vision for community development.
- Launched outreach campaigns to promote awareness on available resources, programs, and opportunities within the community.
- Provided training sessions for staff members, enhancing their skills in delivering effective community development services.
- Established partnerships with local organizations for collaborative initiatives and resource sharing.
- Developed comprehensive community development plans, addressing specific concerns and opportunities for growth.
- Led teams of volunteers in projects aimed at improving public spaces and infrastructure within the community.
Freelancing Sales Marketing
Vivlia, Mc Millan
03.1999 - 12.2001
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Conducted exhibitions to customers and interactions for the entire sales team.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
Educator
Education Department
01.1985 - 02.1999
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Built relationships and communicated with parents to provide best learning environment for children.
Education
Bachelor of Arts - BAed Management And Policy Hons
University of Pretoria
Pretoria, South Africa 04.2001 -
Skills
Administrative support
Customer engagement
Mail handling
File maintenance
Office administration
Telephone reception
Office supply management
Timeline
Office Administrator
Education Department
01.2016 - Current
Educator
Education Department
02.2010 - 12.2015
Project Provincial Co-ordinator
SADTU
11.2008 - 12.2009
Children's Home Matron
Mkhonto We Sizwe Trust
12.2004 - 10.2008
Community Developer
City Of Joburg Social Development
02.2002 - 09.2004
Bachelor of Arts - BAed Management And Policy Hons
University of Pretoria
04.2001 -
Freelancing Sales Marketing
Vivlia, Mc Millan
03.1999 - 12.2001
Educator
Education Department
01.1985 - 02.1999
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