Lorraine Phokwane
Brand Ambassador
Johannesburg
Summary
Senior Brand Ambassador supports sales floor execution across 1–2 sections per shift, merchandise presentation, and customer loyalty in high-traffic retail environments. Balances product knowledge with team support to keep lanes organized, displays appealing, and transactions accurate. Brings a steady presence to daily store operations while reinforcing service standards and sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Samsonite
05.2025 - Current
- Led team in executing daily operations, enhancing efficiency and customer satisfaction.
- Implemented training programs for staff, improving product knowledge and service quality.
Brand Ambassador
Carrol Boyes Greenstone Mall
01.2021 - Current
- Stock taking and management
- Reviewed, arranged and organised merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Drives sales through engagement of customers,suggestive selling , and sharing product knowledge
- Excel , word power point and office
- Assisting with inventory ,including receiving and stocking merchandise
Brand Ambassador
Carrol Boyes Mall of Africa
01.2019 - 01.2021
- Stock taking and management
- Reviewed, arranged, and organized merchandise in front lanes to enhance product visibility and drive sales
- Reviewed and resolved differences between accounting information and cash drawer.
- Fostered customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Engaged customers through suggestive selling and shared product knowledge to boost sales
- Excel , word power point and office
- Assisting with inventory ,including receiving and stocking merchandise
Brand Ambassador
Carol Boyes Killarney Mall
01.2018 - 01.2019
- Stock taking and management
- Reviewed, arranged and organised merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Drives sales through engagement of customers,suggestive selling , and sharing product knowledge
- Excel , word power point and office
- Assisting with inventory ,including receiving and stocking merchandise
Education
N2 electrical engineering - undefined
Westcol collage
Skills
Customer insight
Working independently
Customer service
Product knowledge
Sales techniques
Inventory control
Stock replenishment
Cash handling
Merchandise display
Team supervision
References
- Carrol, Boyes Nosizo Khambule, STORE MANAGER, +27 (65) 347-27
- Carrol, Boyes Lulo Madikizela, STORE MANAGER, lulomadikizela@cbda.co.za, 0717006094
Timeline
Assistant Manager
Samsonite
05.2025 - Current
Brand Ambassador
Carrol Boyes Greenstone Mall
01.2021 - Current
Brand Ambassador
Carrol Boyes Mall of Africa
01.2019 - 01.2021
Brand Ambassador
Carol Boyes Killarney Mall
01.2018 - 01.2019
N2 electrical engineering - undefined
Westcol collage