LINCON MAPURANGA
Kwekwe
Summary
Experienced Housekeeping Supervisor with 8 years of proven success in maintaining impeccable cleanliness standards and efficiently managing teams. Proficient in hands-on cleaning tasks and administrative duties as an Assistant Housekeeper. Demonstrated ability to prioritize guest satisfaction while upholding Princess Cruises' organizational standards.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Raddison Blu Hotel Water Front
03.2019 - Current
- Led housekeeping team maintaining superior room and grounds cleanliness
- Achieved 98% guest satisfaction rating for room cleanliness
- Decreased supply costs by 15% through effective inventory management
- Reduced staff turnover rate by 15% through positive leadership
Housekeeping Supervisor
The Bay Hotel
02.2018 - 02.2019
- Managed housekeeping team and ensured adherence to established cleaning standards
- Implemented a training program that improved staff efficiency by 20%
- Increased guest satisfaction scores by 30% over a 2-year period
- Reduced staff turnover rate by 15% through effective inventory management
- Improved department productivity by 25% through process improvement
Housekeeping Supervisor
San Lameer Resort Hotel
01.2015 - 01.2018
- Consistently exceeded housekeeping defined targets by achieving a 98% guest satisfaction rate, surpassing the set goal of 90%
- Maintained 100% team compliance with San Lameer image and uniform standards, ensuring impeccable grooming standards are upheld
- Demonstrated flexibility by consistently working under pressure and maintaining a positive image of San Lameer Resort Hotel
- Ensured full compliance with safety and security procedures, resulting in zero safety incidents or violations
Education
Higher National Diploma - Housekeeping
Alison
06.2024
Higher National Diploma - Effective Housekeeping Management
International Hotel School
06.2017
Skills
- Inventory management systems
- Microsoft Excel
- Leadership skills
- Problem Solving skills
- Microsoft Office
- Active listening
- Communication Skills
- Customer service skills
- Management skills
- Interpersonal skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Cleaning techniques
Languages
English
Contacts
+27680055357, lincolnmapsie4@gmail.com, 596/2 Mbizo
Personal Information
- Nationality: Zimbabwean
- Marital Status: Engaged
References
References available upon request.
Jobtitle
HOUSEKEEPING SUPERVISOR
Timeline
Housekeeping Supervisor
Raddison Blu Hotel Water Front
03.2019 - Current
Housekeeping Supervisor
The Bay Hotel
02.2018 - 02.2019
Housekeeping Supervisor
San Lameer Resort Hotel
01.2015 - 01.2018
Higher National Diploma - Effective Housekeeping Management
International Hotel School
Higher National Diploma - Housekeeping
Alison
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