Summary
Overview
Work History
Skills
Generic
Lorraine Lebea

Lorraine Lebea

Front Desk / Reservationist & Events Coordinator
Brits

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With over 15 years of experience in the Hospitality Industry. Hardworking with excellent telephone sales skills, work to answer all guests questions via phone or email and social media to reach positive outcomes.

Overview

19
19
years of professional experience

Work History

Receptionist/Reservationists / Events Coordinator

Leopard Lodge
North West
09.2021 - 05.2024



  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Performed event coordination for larger parties and gatherings.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.

Receptionist/ Reservationist

Lethabo Estate
Lanseria
01.2021 - 08.2021

Receptionist

Amanzingwe Lodge
Broderstroom
01.2020 - 03.2020

Receptionist/Reservationist

The Venue County Hotel
Lanseria
10.2017 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

Nt’shonalanga Valley Resort
Pretoria
07.2010 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Waitress

Nt’shonalanga Valley Resort
Pretoria
11.2005 - 06.2010
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Skills

Events and management

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Lorraine LebeaFront Desk / Reservationist & Events Coordinator