Summary
Overview
Work History
Education
Skills
Community Service
Highlights
Timeline
Generic

Lorin-Joy Williams

Volunteer Counsellor
Plumstead

Summary

Having mainly worked in customer focused environments for over 10 years, I have always strived to meet client expectations and get to the heart of their needs. My studies have given me a strong foundation in active listening and interpersonal skills. People have always been at the heart of my work. Across the years I have been involved in youth outreach and mentorship programmes. I am a self-motivated individual who puts the best in all I do.

Overview

11
11
years of professional experience
4034
4034
years of post-secondary education
1
1
Language

Work History

Customer Service Consultant

Standard Bank
01.2012 - 01.2021
  • Matching clients with tailored solutions that meet their financial needs and deliver long-term value. Commitment to maintaining a high level of integrity, ethical standards, and strict adherence to compliance protocols.
  • Maintaining a high level of integrity, ethical standards, and strict adherence to compliance protocols
  • Supported and bolstered Frontline staff conducting weekly compliance checks on data, ensuring accuracy and adherence to regulatory standards
  • Assisting with monthly surprise checks on tellers and treasury cash
  • Matching clients to solutions that meet their financial needs and add value
  • Proactively identified and pursued new business opportunities, contributing to the growth of client base
  • Processing new business applications - home loans, credit cards, and new accounts
  • Responding to customer queries within service level agreement
  • Reviewed and updated business banking mandates to align with authorized signatories, ensuring compliance with legal requirements based on entity type
  • Held responsibility for dual control custodianship, including authentication using bank codes and encrypted keys and passwords to authorise transactions

Sales Assistant

Fairest Cape Jewellers
01.2010 - 01.2012
  • Part-time role while completing tertiary education.
  • Listened to and understood customer needs to assist more effectively, manage stock control, and handle general administration

Education

Bachelor Of Applied Social Science - Psychology And Counseling

South African College of Applied Psychology

National Diploma - Internal Auditing

Cape Peninsula University of Technology

National Higher Certificate - Accounting

Cape Peninsula University of Technology

Skills

  • Emotional Intelligence & Active Listening

  • Strong Verbal and Written Communication

  • Relationship Building

  • Calm Under Pressure

  • Strong Work Ethic

  • Proficiency in Excel and Ms Office

  • High attention to detail and organization

  • Ability to work in fast-paced environments

Community Service

The Leadership Experience – Beat the Drum Outreach, 2010, 2010, 6-week Outreach Programme engaging with high school learners on the importance of sexual health.


Marsh Memorial Children's Home- 2 week holiday programme, 2010, working with girls between the ages of 9 to12 years


Highlights

Community Intervention Project


2024- Rea Thusana Foundation 

2 day Intervention project based on a needs assessment conducted with six women who have previously experienced homelessness.


2022- SACAP

June 16th Youth day outreach with a group of children between the ages 8-12 years old

Timeline

Customer Service Consultant

Standard Bank
01.2012 - 01.2021

Sales Assistant

Fairest Cape Jewellers
01.2010 - 01.2012

National Higher Certificate - Accounting

Cape Peninsula University of Technology

Bachelor Of Applied Social Science - Psychology And Counseling

South African College of Applied Psychology

National Diploma - Internal Auditing

Cape Peninsula University of Technology

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Lorin-Joy WilliamsVolunteer Counsellor