LORETTA THEMBELIHLE KHUMALO
Greenvillage
Summary
Experienced in stock organization, eliminating expired products, and maintaining a clean and orderly store environment. Skilled at delivering exceptional customer service and ensuring accurate returns. Possessing strong organizational and communication skills, capable of working independently and under pressure. Proficient in computer literacy and operations management, with a talent for project coordination and maintaining office records. Seeking to leverage these skills in a dynamic retail environment to contribute to operational excellence. With a background in customer service and retail, brings a solid foundation in communication and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Adim Assistant
New Millennium Secondary School
01.2023 - 06.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Merchandise Stocker
pack and stack
10.2021 - 06.2022
- Managed stock organization efficiently.
- Eliminated expired products from stockroom.
- Regularly sanitized and arranged shelving areas to enhance store presentation.
- Generated accurate and timely returns.
- Ensured flawless packing of all items on shelves.
- Provided exceptional customer service, aiding in location of products and offering advice on merchandise selection.
Call Agent
ITALK
03.2021 - 05.2021
- Marketed and sold funeral insurance policies.
- Assisted with the introduction of new products and services, preparing by studying detailed product information and participating in training sessions.
Education
Matric pass - English, Afrikaans, Life Science, History, Geography, Life Orientation
New Millennium College
01.2020
Certificate of Higher Education - Human Resources Management
Ekurhuleni East Tvet college
Skills
- Ability to work independently
- Good Communication and Interpersonal skills
- Very patient and good at organizing
- Computer literate
- Ability to work under pressure
- Resourceful in sharing new and vibrant ideas
- Maintaining office records
- Project coordination
- Shelving installation
- Call center experience
- Answering questions
- Customer communications
Languages
English
Afrikaans
zulu
Certification
National certificate : wholesale and retail operation
- The retail supply chain
- resolving customer queries and complaints
- merchandising and maintaining displays
- implementing promotional instruction
- recommending and processing stock orders
- counting stock and uplifting returns
References
- Ms. Nosline Ngwenya , Administrator at New Millennium college 0110427413/0737295877
- Pstr Dean Padayhag GOMSA Ministries 0725834216
- Andris Sithole Manager at Pack and stack 0674239619
Skills
- Highly organised
- Operations management
- Manual handling training
Timeline
Adim Assistant
New Millennium Secondary School
01.2023 - 06.2023
Merchandise Stocker
pack and stack
10.2021 - 06.2022
Call Agent
ITALK
03.2021 - 05.2021
Certificate of Higher Education - Human Resources Management
Ekurhuleni East Tvet college
National certificate : wholesale and retail operation
- The retail supply chain
- resolving customer queries and complaints
- merchandising and maintaining displays
- implementing promotional instruction
- recommending and processing stock orders
- counting stock and uplifting returns
Matric pass - English, Afrikaans, Life Science, History, Geography, Life Orientation
New Millennium College
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