Loreto Cabrera-Lex
Cape Town,WC
Summary
Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
Overview
9
9
years of post-secondary education
1
1
year of professional experience
Work History
Virtual Customer Service Agent
Amazon
Cape Town, Western Cape
06.2020 - 01.2021
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Waiter
Vivaldi Restaurant
Cape Town, Western Cape
09.2018 - 07.2019
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
Bachelor of Arts - Dance And Musical Theatre
Waterfront Theatre School
Cape Town 01.2015 - 12.2018
High School Diploma -
St. Henry's Marist College
Durban 01.2010 - 12.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Complaint resolution
Professional telephone demeanor
Creative problem solving
Service standard compliance
Good listening skills
Technical Support
Timeline
Virtual Customer Service Agent
Amazon
06.2020 - 01.2021
Waiter
Vivaldi Restaurant
09.2018 - 07.2019
Bachelor of Arts - Dance And Musical Theatre
Waterfront Theatre School
01.2015 - 12.2018
High School Diploma -
St. Henry's Marist College
01.2010 - 12.2014