Loreshan Byron Govender
Senior Sales Manager
Meredale
Summary
Proven track record in sales management and business ownership, I adapt at leading teams through changing market conditions. Excited about the opportunity to bring skills and passion for sales to esteemed organization. Confident in ability to drive results and exceed expectations.
Overview
20
20
years of professional experience
Work History
Customer Success Manager
PowerFleet
11.2024 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Assisted with daily tracking reports,assisted with lost/stolen assets
- Reports on driver behaviour to client fleet managers
Self - Employed
Virtuegifts
02.2023 - 10.2024
- Company Overview: Online Trading Sales Supplier
- Established and maintained transparent communication channels with Takelot and Bob Shop regarding product listings and advertisements on their platforms.
- Negotiated pricing and commission structures with both platforms.
- Managed customer inquiries and concerns pertaining to products sold on the platform in a timely and efficient manner.
- Analyzed sales trends and customer data to ensure adequate stock availability and meet target market demands.
- Managed sales.
- Products Sold: Solar panels, Batteries, Inverters, Home appliances, Sunglasses, Mountain Bikes, Ladies' Cosmetics, Children toys and Automotive accessories.
- Online Trading Sales Supplier
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
EMI Sales Manager
Casio S.A
11.2020 - 02.2023
- Led a team of sales representatives while driving sales initiatives.
- Monitored team performance and provided ongoing training.
- Managed accounts for both house and chain stores.
- Served as a buyer, ensuring product availability and selection.
- Handled product certifications and approvals.
- Developed marketing campaigns across social media and print.
- Coordinated sponsorships and endorsements to enhance brand visibility.
- Analysed online performance and competitor activities.
- Managed administrative and sales staff, fostering a collaborative environment.
- Presented business growth strategies to leadership.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Account Manager
JamesRalph Casio S.A
03.2014 - 11.2020
- Served as a primary sales representative and client liaison.
- Managed visual merchandising to enhance brand presence.
- Provided technical expertise and product support to clients.
- Oversaw stock management and optimized inventory turnover.
- Trained internal staff on product knowledge and sales techniques.
- Engaged with existing clients and pursued new business opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
Centre and Sales Manager
Luxottica Retail
07.2013 - 03.2014
- Supervised staff to ensure high performance and teamwork.
- Developed and executed merchandising strategies to maximize sales.
- Conducted retail store visits for performance assessments.
- Drove team sales through motivation and training.
- Acted as a key liaison for customer interactions.
Store Manager
Natal Wholesale Jewellers
03.2009 - 06.2012
- Company Overview: The Glen Shopping Centre
- Achieved and exceeded sales targets through effective team management.
- Set and monitored sales goals, analysing performance metrics.
- Prepared and presented sales reports and analytics.
- Oversaw cash handling and conducted stocktakes.
- Implemented marketing strategies to promote products.
- Fostered strong customer relationships to drive repeat business.
- The Glen Shopping Centre / Clearwater Mall
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Consultant
Natal Wholesale Jewellers
05.2007 - 03.2009
- Delivered exceptional sales and customer service.
- Managed cash handling and daily cash reconciliation.
- Conducted stocktaking and maintained inventory accuracy.
- Organized employee schedules to optimize staffing.
- Developed eye-catching merchandising displays.
- Provided technical advice on jewellery to enhance customer experience.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
General Chores
Sweets from Heaven
12.2005 - 05.2006
- Customer Assistance
- Stocktaking
- Cashier
Education
National Diploma - Human Resources Management
University of South Africa
Diploma - Digital Marketing and Social Media
Shaw Academy
No Degree - Psychology
Udemy
Online 04.2001 -
No Degree - Neuroplasticity
Udemy
Online 04.2001 -
Skills
Effective communication
Emotional understanding
Analytical problem-solving
Demonstrated patience
Focused listening ability
Expertise in product features and benefits
Prioritization and scheduling
Flexible problem-solving
Positive interpersonal skills
Effective team collaboration
Proficient in computer applications
Customer engagement
Experienced with Microsoft Office applications
Team development
Strong task management
Maintains focus during challenging circumstances
References
- Paulo, 011 942 3456
- Tammy Klopper, 0833051945
- Marritza Hattingh, 021 4866100
- Gautam Naik, +971 54 448- 5319
- Dian Govender 0823818017
Timeline
Customer Success Manager
PowerFleet
11.2024 - Current
Self - Employed
Virtuegifts
02.2023 - 10.2024
EMI Sales Manager
Casio S.A
11.2020 - 02.2023
Account Manager
JamesRalph Casio S.A
03.2014 - 11.2020
Centre and Sales Manager
Luxottica Retail
07.2013 - 03.2014
Store Manager
Natal Wholesale Jewellers
03.2009 - 06.2012
Sales Consultant
Natal Wholesale Jewellers
05.2007 - 03.2009
General Chores
Sweets from Heaven
12.2005 - 05.2006
No Degree - Psychology
Udemy
04.2001 -
No Degree - Neuroplasticity
Udemy
04.2001 -
Diploma - Digital Marketing and Social Media
Shaw Academy
National Diploma - Human Resources Management
University of South Africa