Lorelle Marais
Customer Agent
Durban,KZN
Summary
Dynamic customer service professional with a proven track record at MR Price Group, excelling in problem-solving and clear communication. Achieved outstanding results in debt recovery through exceptional negotiation skills, enhancing client relations and ensuring timely payments. Committed to fostering positive experiences and delivering effective solutions in high-pressure environments. Polite and professional digital customer care agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Customer Service Agent
the Unlimited
01.2025 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their policy.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Debt Collector Agent
MR Price Group
02.2024 - 07.2024
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
Education
High School Diploma -
Fairvale Secondary
Durban, South Africa 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Certification
Computer literacy
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Digital Service - Professionally processed 80+ chats per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Agent
the Unlimited
01.2025 - Current
Debt Collector Agent
MR Price Group
02.2024 - 07.2024
Computer literacy
09-2022
High School Diploma -
Fairvale Secondary
04.2001 -