Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Lorato Mayeng

Lorato Mayeng

Office Administrator
Kimberley

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with over 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. High-energy office management with proven leadership, critical thinking and project management abilities gained during 3-year administrative career. Experienced in managing clerical requirements of office administration and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Higher Education professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated ITS (integrator systems) expertise, including competitive offerings, pricing and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Office Administrator

Sol Plaatje University
Kimberley
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handle all Residence related procurement of goods
    and services.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized, facilitated and participated in community service efforts.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Organize Student leadership elections by booking venues, selecting student assistance, arranging payments for them and other duties delegated by the Senior Managers.
  • Provide recruitment support and other HR administration support for Sub-wardens position applications.
  • Manage vocational accommodation through the support services and ensure the appropriate rendition of technical, cleaning, and security services are in place.
  • Provide accurate information to the Residence Managers so that students using the dining hall facilities are adequately charged and debited to receive the desired charge at the end of the year.
  • Planned, organise, and coordinated events.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Office Administration Intern

Sol Plaatje University
Kimberley
04.2019 - 02.2020
  • Developed correspondence letters, memos, and emails.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Facilitated successful completion of projects from concept to launch.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed and maintained relationships with key internal stakeholders.
  • Provided project progress updates and proposed solutions to issues.
  • Supported with creating project marketing materials to promote services.
  • Collaborated with senior management on new initiatives to build confidence.
  • Prepared project presentations and reports to assist senior staff.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Grade: 12 -

Homevale Secondary High School, Kimberley
12.2011 - 12.2011

Bachelor of Arts - Social Sciences

University of The Free State, Bloemfontein
12.2017 - 12.2017

Post-graduate Diploma in Labour Law - Law

University of The Free State, Bloemfontein
04.2020 - 04.2020

Skills

Meeting coordination

undefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Office Administrator - Sol Plaatje University
04.2023 - Current
University of The Free State - Post-graduate Diploma in Labour Law, Law
04.2020 - 04.2020
Office Administration Intern - Sol Plaatje University
04.2019 - 02.2020
University of The Free State - Bachelor of Arts, Social Sciences
12.2017 - 12.2017
Homevale Secondary High School - Grade: 12,
12.2011 - 12.2011
Lorato MayengOffice Administrator