Traveling, Reading and cooking
Lorato Kole
Practice Manager
Mafikeng,NW
Summary
Dynamic Practice Manager with a proven track record at Professor A.R Ratsela Physician Specialist Inc, enhancing patient satisfaction through strategic appointment scheduling and staff training. Skilled in records management and employee performance, I excel in optimizing operations and fostering strong patient relationships, ensuring compliance and quality care in a fast-paced environment.
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
11
11
years of professional experience
3
3
Certifications
1
1
Language
Work History
Practice Manager
Professor A.R Ratsela Physician Specialist Inc
06.2024 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Practice Manager
Dr A.S Hlabangwane Specialist Inc
11.2020 - 01.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Financial Advisor
Metropolitan Life
09.2017 - 03.2019
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Collaborated with team members to streamline processes and improve overall client experience.
Sales and Marketing Specialist
Emplorex Advisory
01.2015 - 06.2017
- Created informative product presentations and conducted training sessions for both internal staff and external partners.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Exceeded quarterly sales targets consistently, contributing significantly to overall company performance.
Education
No Degree - Business Administration And Management
IQ Academy
Pretoria, South Africa 04.2001 -
Skills
Employee performance
Certification
IQ Academy- Occupational health and safety- 3 months
Interests
Timeline
Practice Manager
Professor A.R Ratsela Physician Specialist Inc
06.2024 - Current
Practice Manager
Dr A.S Hlabangwane Specialist Inc
11.2020 - 01.2024
Financial Advisor
Metropolitan Life
09.2017 - 03.2019
Sales and Marketing Specialist
Emplorex Advisory
01.2015 - 06.2017
No Degree - Business Administration And Management
IQ Academy
04.2001 -