Loraine Mathebula

• Collaborated with interdisciplinary healthcare teams to optimize patient outcomes and ensure continuity of care.
• Reduced hospital readmissions by implementing effective and thorough patient education.
• Served as a patient advocate, collaborating with physicians and other professionals to ensure that patients'' needs were met effectively and compassionately.
• Developed strong relationships with patients, families, and colleagues, fostering a positive work environment focused on collaboration and communication on complex cases
• referral of patients to higher level of care
• implementation of CCMDD program
• retain clients on care and treatment through telephonic and physical tracing
• Provided high-quality primary care services, managing a diverse caseload of patients with complex medical conditions.
• Maintained accurate medical records by documenting patient encounters thoroughly, supporting effective coordination between various healthcare providers.
• Expedited referrals to specialists as needed, ensuring timely access to necessary treatments for patients with complex health needs.
• Improved patient care by conducting comprehensive assessments and developing individualized treatment plans.
• Streamlined nursing processes and improved efficiency by introducing evidence-based best practices in daily operations.
• Monitored patients'' responses to prescribed medications closely while adjusting dosages or changing therapeutic regimens when indicated.
• Contributed to clinic performance improvement initiatives aimed at enhancing the delivery of efficient, high-quality healthcare services.
• Discussed care plans with patients and explained test results and proper use of medications.

• Mentored new clinical staff members for proper onboarding and orientation processes.
• Worked closely with practice staff to achieve the program objectives
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Developed strong relationships with community partners to enhance support service
• succeeded to reach target for enrollment in my region
• Established a network of allied health professionals to maximize referrals
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery and training practices on ICS

• Improved team productivity through effective communication, training, and performance evaluatiion
• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
• Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
• Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
• Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
• Mentored staff members on best practices, fostering a culture

of continuous improvement within the organization.

• management of complains and escalation where applicable and follow up based on protocols
• conduct patient satisfaction survey quarterly
• monitoring and reporting of early warning systems
• Led cross-functional teams in the successful implementation of new systems and procedures.
• Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
• Conducted regular risk assessments to proactively identify potential issues affecting operations
• Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• development and monitoring of quality improvrment plans for my facility

• Technical skills
• monitoring and evaluation of training and development
• training and assessment of my clinic staff on new guidelines to ensure competency
• supporting skills development within the department by proving in service training to nurses, pharmacist on clinical guideline
• Boosted program enrollment by designing targeted outreach initiatives and educational materials.
• Mentored trained staff in clinical best practices, fostering professional growth within my cohorts
• Provided ongoing education and training for staff members, ensuring adherence to best practices and regulatory guidelines.