LONWABO JACK
Experienced Operations Champion, Executive Assistant, Customer Service Expert & Sales Professional
Johannesburg
Summary
A dynamic and results-driven professional with a National Certificate in Financial Management and a robust background in customer service, sales, team leadership, and executive assistance. With over a decade of experience across various sectors, including retail, finance, and e-commerce, I have a proven ability to drive operational excellence, exceed sales targets, and provide superior executive support. Adept at problem-solving, project management, and fostering customer relationships, I bring a detail-oriented, adaptable approach to every role. My strong leadership skills, financial acumen, and commitment to professional development make me an asset in any organization seeking growth and efficiency. I am seeking a challenging and rewarding role where I can utilize my experience in financial management, sales, customer service, and executive support to drive organizational success. I aim to contribute to business growth, operational efficiency, and superior customer experiences while continuing to develop my professional skills. I am open to relocation and new opportunities that will enable me to leverage my diverse expertise and make a significant impact in the workplace.
Overview
17
17
years of professional experience
Work History
Operations Associate
BluLever Education
08.2025 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Support day-to-day operational activities to ensure the smooth functioning of programs and training initiatives.
- Assist in coordinating schedules, logistics, and communication between departments, facilitators, and apprentices.
- Maintain accurate operational records, reports, and documentation in line with company standards.
- Track and monitor performance metrics, attendance, and progress of learners or program participants.
- Collaborate with the Operations Manager to identify process inefficiencies and suggest improvements.
- Provide administrative and operational support for onboarding new apprentices and staff.
- Manage inventory and procurement of supplies or training materials.
- Ensure compliance with internal policies, procedures, and health & safety requirements.
- Communicate effectively with team members and external stakeholders to resolve operational challenges.
- Contribute to the successful delivery of BluLever’s mission to develop skilled, work-ready artisans through efficient operational execution.
Sales Representative
Nexus Seals
08.2024 - 08.2025
- Customer Support & Problem Resolution: Actively resolve customer issues and concerns on a daily basis, ensuring a positive customer experience and maintaining high customer satisfaction levels.
- Customer Care & Relationship Management: Build and maintain strong, long-term relationships with customers through effective communication, professional service, and consistent follow-up on customer inquiries and needs.
- Quotation Generation & Follow-Up: Prepare and send accurate quotations to clients, follow up on quotes to convert leads into sales, and ensure timely delivery of requested information.
- Order Processing & Stock Management: Process customer orders efficiently and accurately, ensuring that product availability and stock levels are confirmed and orders are fulfilled promptly. Liaise with the warehouse to track order status.
- Sales Support: Provide essential administrative and technical support to the External Sales team, including preparing documentation, providing product information, and assisting in closing sales deals.
- Product Invoicing & Cash Sales Support: Support invoicing processes, ensuring that customers are invoiced accurately and promptly. Assist in servicing cash customers using YOCO for smooth transactions.
- System Operations: Operate internal systems such as Evolution and Pastel Partner to process orders, generate reports, and maintain accurate records of sales activities.
- Team Collaboration: Step in to assist with dispatch and stock duties during busy periods, ensuring smooth operations and timely deliveries.
Executive Personal Assistant
CreAlpha (Tang International Education)
08.2023 - 08.2024
- Administrative Support to CEO: Managed the CEO's calendar, scheduled appointments, and coordinated meetings. Handled correspondence, including emails, phone calls, and written communications.
- Project Management: Supported various projects related to education and e-commerce initiatives. Coordinated project tasks, tracked progress, and ensured deadlines were met.
- E-commerce Operations: Set up and managed the online store for educational products and services. Loaded product information onto the e-commerce platform, ensuring accuracy and completeness.
- Content Creation and Marketing: Created compelling content for product descriptions, website pages, and promotional materials. Designed visual content, including ConvA images (conversion-focused images) for online marketing.
- Influencer and Partner Relations: Identified and contacted influencers and partners for product promotions and collaborations. Negotiated terms and agreements with influencers and partners to enhance brand visibility and sales.
- Customer Engagement and Support: Provided customer support through various channels, addressing inquiries and resolving issues promptly. Managed customer feedback and reviews, ensuring a positive online reputation for the e-commerce store.
- Strategic Planning and Execution: Contributed to the development of business strategies and plans for the education and e-commerce sectors. Implemented strategic initiatives to drive growth, increase revenue, and expand market reach.
- Technology and Tools Utilization: Utilized e-commerce platforms, content management systems (CMS), and digital marketing tools to optimize online operations.
- Team Collaboration and Leadership: Collaborated closely with internal teams, including marketing, sales, and IT, to align strategies and achieve business objectives.
Customer Service Executive
BoxBrownie.com
09.2022 - 06.2023
- Customer Support and Issue Resolution: Serve as the primary point of contact for customer inquiries, concerns, and technical issues related to BoxBrownie.com services.
- Order Processing and Service Coordination: Assist customers with placing orders, processing payments, and navigating through the service options available on the platform.
- Technical Assistance: Provide technical support to customers using BoxBrownie.com tools and services, troubleshooting issues related to image editing, virtual staging, and other digital enhancements.
- Customer Relationship Management: Build and maintain positive relationships with customers, ensuring personalized attention and proactive communication to address their needs effectively.
- Quality Assurance: Monitor service delivery and quality standards, ensuring that customer expectations are met or exceeded.
- Sales Support and Upselling: Identify opportunities for upselling or cross-selling additional BoxBrownie.com services to existing customers based on their needs and usage patterns.
- Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and service requests using CRM or ticketing systems.
- Training and Knowledge Sharing: Stay updated on BoxBrownie.com products, services, and industry trends to provide informed support and advice to customers.
Customer Service Consultant
Standard Bank SA
02.2015 - 11.2021
- Customer Assistance and Support: Serve as the first point of contact for customers seeking assistance with banking products, services, and inquiries.
- Transaction Processing: Process a variety of financial transactions accurately and securely, including deposits, withdrawals, transfers, bill payments, and account updates.
- Product and Service Promotion: Educate customers on Standard Bank's range of products and services, including savings accounts, loans, credit cards, insurance, and digital banking solutions.
- Customer Relationship Management: Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and personalized service.
- Compliance and Regulatory Adherence: Ensure compliance with banking regulations, policies, procedures, and guidelines, including those related to anti-money laundering (AML) and Know Your Customer (KYC) requirements.
- Problem Resolution and Escalation: Investigate and resolve customer issues, complaints, or disputes effectively, escalating complex matters to appropriate channels when necessary.
- Digital and Self-Service Support: Assist customers with navigating digital banking platforms, mobile apps, and self-service options, including troubleshooting technical issues and providing guidance on functionality.
- Sales and Revenue Generation: Meet or exceed sales targets for banking products and services through proactive promotion and cross-selling efforts during customer interactions.
Sales Representative
Prime Cleaning Suppliers
01.2012 - 12.2014
- Sales and Business Development: Prospect and acquire new customers within designated territories or assigned accounts.
- Product Promotion and Demonstration: Educate customers on the features, benefits, and applications of cleaning products offered by Prime Cleaning Suppliers.
- Customer Relationship Management: Serve as the primary point of contact for customer inquiries, orders, and service issues.
- Sales Negotiation and Closing: Negotiate pricing, terms, and contracts with customers to secure sales agreements and maximize profitability.
- Market Research and Analysis: Monitor industry trends, competitor activities, and market conditions to identify opportunities for growth.
- Sales Reporting and Forecasting: Maintain accurate records of sales activities, customer interactions, and transactions using CRM software or sales tracking tools.
- Collaboration with Internal Teams: Coordinate with the marketing team to develop promotional materials, campaigns, and strategies to support sales efforts.
- Continuous Learning and Development: Stay updated on industry trends, product innovations, and cleaning industry standards through training, workshops, and professional development opportunities.
Shift Supervisor
Buffken KFC
10.2008 - 12.2011
- Team Leadership and Management: Supervise and coordinate activities of team members during assigned shifts, including kitchen staff, cashiers, and other restaurant personnel.
- Customer Service Excellence: Ensure high levels of customer satisfaction by greeting customers, taking orders, resolving complaints, and ensuring a positive dining experience.
- Operational Efficiency: Oversee daily operations, including opening and closing procedures, inventory management, and cash handling procedures.
- Training and Development: Train new team members on KFC's policies, procedures, and customer service standards.
- Scheduling and Shift Management: Create shift schedules, assign tasks, and manage labor costs effectively while maintaining optimal staffing levels.
- Quality Assurance: Monitor food preparation and presentation to ensure consistency and adherence to KFC's quality standards.
Education
National Certificate - Financial Management
PE Business College
12-2013
Professional Certificate - Google Digital Marketing & E-commerce
United Latino Students Association
Online 04.2001 -
Skills
Financial Management: Proficient in financial analysis, budgeting, forecasting, and financial reporting
Leadership and Team Management: Experienced in leading teams, supervising operations, and optimizing performance
Sales and Marketing: Skilled in sales strategy development, client acquisition, and achieving revenue targets
Customer Relationship Management: Strong ability to build rapport, resolve issues, and deliver exceptional service
Verbal and written communication
Operations management
Team support
Operational reporting
Project management
Disclaimer
Further Information, detail or document will be provided with pleasure on request. Declaration: I hereby give my consent to keep my CV and contact me for any future opportunities in your organization.
ATTRIBUTES
- Excellent Communication Skills (verbal & written)
- Multitasking
- Time management
- Adaptable
- Stress Management
- Leadership Skills
- Decision Making
- Conflict Resolution
- Flexibility
- Organizing and Planning Work well under pressure
- Interpersonal Skills
- Strategist
- Willing to learn
- Team Work
- Handling Confidentiality
- Strong morals and professional ethics
- Emotional Intelligence
- People Management
Timeline
Operations Associate
BluLever Education
08.2025 - Current
Sales Representative
Nexus Seals
08.2024 - 08.2025
Executive Personal Assistant
CreAlpha (Tang International Education)
08.2023 - 08.2024
Customer Service Executive
BoxBrownie.com
09.2022 - 06.2023
Customer Service Consultant
Standard Bank SA
02.2015 - 11.2021
Sales Representative
Prime Cleaning Suppliers
01.2012 - 12.2014
Shift Supervisor
Buffken KFC
10.2008 - 12.2011
Professional Certificate - Google Digital Marketing & E-commerce
United Latino Students Association
04.2001 -
National Certificate - Financial Management
PE Business College