Dynamic team leader with a proven track record at Runsella (Heineken), excelling in team supervision and motivation. Enhanced productivity through efficient work processes and targeted coaching, leading to significant performance improvements. Skilled in work planning and fostering collaboration, ensuring exceptional service and client satisfaction while managing training budgets effectively.
1. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
2. Develop team members skills through targeted coaching sessions, resulting in improved individual performance.
3. Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
4. Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
5. Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
1. Establish and maintain relationships with customers (tavern owners and Independent Redistributors).
2. Expand customer base through cold calling, networking, and relationship building.
3. Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
4. Making sure that all our SKUs are Available, Affordable and Accessible.
5. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
6. Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
1. Managing the budget and the expenditure of the Training Centre as planned for the Financial Year.
2. Outsourcing of external SPs as per training requirements, and making sure that training is delivered accordingly and that SPs are paid on time.
3. Conducting Inhouse Training on a regular basis to make sure that our Contractors and Beneficiaries are up to standard with regards to their areas of performance.
4. Reconciling of the Training Centre through a designated handheld excel document in order to streamline the expenditure and make sure that every penny spent in accounted for.
5. managing the Stock & Assets register of the Training Centre.
6. Develop and maintain a relationship with the communities and Stakeholders.
7. Organize and facilitate the Park Advisory Committee (PAC) meetings.
Team supervision
Teamwork and collaboration
Work planning
Team motivation