Business Analyst
Open To Work
London Keith Mhlanga
Mthwakazi Tech
Johannesburg,GP
Summary
AI-driven business Strategist & Data Scientist with a dual focus on operational excellence and Technical architecture. Combining 10+ years of high stackes management experience with developed Python skills, Machine Learning (ML), and Cloud data engineering. Proven track record of leveraging data-driven decision making to scale business performance. Currently building multi-agent AI systems and automated pipelines on Google cloud, dedicated to delivering scalable, high-ROI technical solutions for mid-market enterprises.
19
Years of experience
4
years of post-secondary education
Work History
Founder | Data Engineer
1 Year 11 Months- Identified and pursued new business opportunities for AI-focused start-up developing market entry strategy targeting youth-oriented digital business education and AI tools in underserved market segment.
- Built and maintained relationships with early clients, partners, and stakeholders, translating client needs into customized product and service offerings.
- Led development of proposals and pitches for the business, participating in Google Cloud Rapid Agent Hackathon to present a Vertex AI/Gemini-powered solution to industry stakeholders.
- Analyzed market trends and competitor activities in AI and ed-tech sectors to support go-to-market strategies and product roadmap decisions.
- Directed marketing and brand-building initiatives, including LinkedIn engagement, content strategies, and capability materials to enhance brand visibility and generate leads.
- Managed business operations comprehensively, including strategic planning, stakeholder management, budgeting, and technical delivery, demonstrating strong organizational and time-management skills.
Operations Manager
4 Years 6 Months- Facilitated revenue growth by supporting strategic planning, cost management, and performance oversight in front-of-house food and beverage operations.
- Cultivated long-term partnerships with corporate clients, suppliers, and returning guests, contributing to increased repeat business.
- Assisted in negotiating contracts and vendor agreements, balancing quality service with cost efficiency.
- Executed data-driven scheduling and inventory systems to enhance operational efficiency and customer satisfaction.
- Guided and supported diverse teams in maintaining high performance under pressure and tight deadlines.
- Participated in client meetings and stakeholder discussions to reinforce brand reputation and enhance client trust.
General Manager
5 Years 4 Months- Managed daily restaurant functions while supporting adherence to health and safety standards.
- Assisted in developing training programs for staff to improve service quality and efficiency.
- Helped implement inventory systems to minimize waste and enhance supply chain operations.
- Contributed to marketing initiatives aimed at increasing customer interaction and sales growth.
- Supported the analysis of performance metrics to uncover trends and foster improvement across teams.
Customer Sales and Service Expert
6 Years 7 Months- Supported guest relations by accurately identifying client needs and providing tailored services at busy venues.
- Regularly met and surpassed service goals, recognized for consistent reliability and effective client engagement.
- Built strong communication and negotiation skills that support a client-centric approach in business development.
Education
The Manager's Toolkit: A Practical Guide To Managing - Business Administration
Self-directed learning
- Completed professional development in Principals of Management
- Completed professional development in Introduction to Data Analytics
- Completed professional development in Creating a Budget with Google Sheets
- Completed professional development in Intro to Business Analysis Using Spreadsheets:
- Completed professional development in Business Analysis & Process Management
Diploma in Hospitality Management - Business Administration
Professional qualifications and 22 years of applied client-facing practice
- Completed professional development in Business Analysi-Foundation
- Completed professional development in Effectve Business Communication
- Completed professional development in Fundamentals of budgeting and Variance Analysis
- Completed professional development in Basic Concepts of Digital Marketing
- Completed professional development in Agile Project Management
- Completed professional development in Machine Learning in Python Environment
- Completed professional development in Develop Your Emotional Interligence
- Completed professional development in Diploma in Operations Management (Ops)
Professional Data Engineer - Tech\Business Innovation
- Completed professional development in Gemini for Cloud Architects
- Completed professional development in Encoder-Deco0der Architecture
- Completed professional development in Machine Learning Operations (MLOps) for Generative AI
- Completed professional development in Attention Mechanism
- Completed professional development inIntroduction to Image Generation
- Completed professional development in Professional Machine Learning Engineer Study guide
- Completed professional development in Preparing for your Professional Data Engineer journey
- Completed professional development in Applying AI Principles with Google Cloud
- Completed professional development in Introduction to Gemini for Google Workspace
- Completed professional development in Introduction to Responsible AI
- Completed professional development in Introduction to Large Language Models
- Completed professional development in Introduction to Generative AI
- Completed professional development in Gemini for end-to-end SDLC
- Completed professional development in Gen AI Apps: Transform Your Work
- Completed professional development in Machine Learning Operations(MLOps) with Agent Platform: Model Evauation
Skills
Technical & Professional Experience
Data Engineering & AI Strategy Consultant
Architecting and deploying multi- agent AI systems using Docker
Groq
and E2B environments to automate business intelligence and content generation.
Developing custom SEO optimization models and automated data acquisition pipelines to improve search ranking for client business portfolios
Designing integrated service models for mid-market businesses
scaling operational effiency through automated workflow orchestration.
Technical Skills
Strategy & Architecture: Systems Thinking
Agile Project Management (PMP)
Business Intelligence
Digital Transformation.
Programming: Python (Pandas
NumPy
Matplotlib)
Git/Version Control
API Integration.
Data Engineering & Cloud: Google cloud Platform (Vertex AI
BigQuery
Datflow
AutoML)
SQL
NoSQL
Data Pipeline Automation.
Lead generation & pipeline management
Proposal & bid development
Contract negotiation
Client needs assessment
Upselling & renewals
Strategy & Market Analysis: Market mapping
Competitor analysis
Strategic planning
Revenue growth strategy
Data-informed decision making
Relationship & Stakeholder Management: Long-term client relationship building
Stakeholder influence
Cross-functional collaboration
Vendor & partner negotiation
Marketing & Brand: LinkedIn & digital engagement
Content distribution
Capability statements & pitch materials
Event & exhibition representation
Tools & Systems: CRM systems
Microsoft Office (Word
Excel
PowerPoint
Outlook)
Data pipelines & dashboards
Reporting & KPI tracking
Technology & Data: Python
data pipelines
analytical dashboards
and AI/ML prototyping — applied to translate market and client data into actionable business insight.
Working Style: Plans before executing; flags assumptions and risks upfront; proactive
creative
and detail-oriented under pressure.
Timeline
Google
Professional Data Engineer from Tech\Business Innovation
07.2026 - Current
Founder | Data Engineer
Mthwakazi Tech
09.2024 - Current
Alison
Diploma in Hospitality Management from Business Administration
08.2023 - 05.2024
Coursera
The Manager's Toolkit: A Practical Guide To Managing from Business Administration
02.2023 - Current
Operations Manager
Delforno
11.2020 - 05.2025
General Manager
Col'cacchio
10.2014 - 02.2020
Customer Sales and Service Expert
Col'cacchio
02.2008 - 09.2014