Londiwe Shantel Maseko
Food And Berverage
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Tsebo Solution
01.2022 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Reconciling daily sales reports.
- Implemented health and safety protocols.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations,Motivating staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed resales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth service for guests.
Education
Ekucabangeni High School
NqutuSkills
Complaint handling
Additional Information
My journey in catering started as a cashier in 2016 where i was also doing call order as well. I was than promoted to stores (ordering and issuing stock using a FIFO method and also maintaining good house keeping .I have been doing some of the back of house administration which includes function quotation.
Timeline
Front of House Manager
Tsebo Solution
01.2022 - Current
Ekucabangeni High School
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