Londiwe Mathema Ncube
Bulawayo,14 Gwanda Road Hillside
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Aspava Beach Front Restaurant
Cyprus
03.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hospitality Worker
Limak Hotel
Lefke
12.2019 - 03.2022
- Ensured safety guidelines were followed by all team members to create secure environment for guests and staff alike.
- Assisted in setting up and breaking down banquet events.
- Identified and resolved customer complaints concerning food or lodging.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Developed strong relationships with corporate clients leading to increase in bookings for conferences and events at property.
- Assisted in setting up and breaking down banquet events
Housekeeper
Limak Hotel
Cyprus Lefke
04.2019 - 11.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
BBA - Tourism
02.2017
No Degree - High School Administration
01.2014
Skills
- Customer Service and Satisfaction
- Customer Relationship Management
- Business Administration
- Graphic Design
Work Preference
Work Type
Full TimeTimeline
Assistant Manager - Aspava Beach Front Restaurant
03.2022 - 12.2022
Hospitality Worker - Limak Hotel
12.2019 - 03.2022
Housekeeper - Limak Hotel
04.2019 - 11.2019
European University of Lefke - BBA, Tourism
Mandwandwe High School - No Degree, High School Administration
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