Londiwe Mathema Ncube
Tourism And Hotel Management
Bulawayo,14 Gwanda Road Hillside
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Aspava Beach Front Restaurant
Lefke
03.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hospitality Worker
Limak Hotel
Lefke
12.2019 - 03.2022
- Ensured safety guidelines were followed by all team members to create secure environment for guests and staff alike.
- Assisted in setting up and breaking down banquet events.
- Identified and resolved customer complaints concerning food or lodging.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Developed strong relationships with corporate clients leading to increase in bookings for conferences and events at property.
- Assisted in setting up and breaking down banquet events
Housekeeper
Limak Hotel
Lefke
04.2019 - 11.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
BBA - Tourism
European University of Lefke
Cyprus 04.2001 -
No Degree - High School Administration
Mandwandwe High School
Bulawayo 01.2011 - 12.2015
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Team motivation
Strategic Planning
Staff Supervision
Customer Relations
Customer Relationship Management (CRM)
Compliance understanding
Staff Management
Cost Control
Sales Growth
Timeline
Assistant Manager
Aspava Beach Front Restaurant
03.2022 - 12.2022
Hospitality Worker
Limak Hotel
12.2019 - 03.2022
Housekeeper
Limak Hotel
04.2019 - 11.2019
No Degree - High School Administration
Mandwandwe High School
01.2011 - 12.2015
BBA - Tourism
European University of Lefke
04.2001 -
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