Londiwe Ntombela

• Improved library efficiency by identifying areas in need of additional support, such as restocking supply stations or tidying public spaces.
• Provided crucial support during peak hours by efficiently handling numerous patron inquiries and requests simultaneously.
• Boosted electronic resource usage among patrons by educating them about available databases, e-books, online tools provided within the library platform.
• Assisted with maintaining an up-to-date collection by conducting inventory checks and identifying items for replacement or removal.
• Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.

I was shadowing and assisting a worker in their daily work duties.

Delivering documents to and from other employees

Obtained minute taking skills

digitalised work written in paper

taking calls and notes