Londiwe Msane

• Oversee and assist in general clerical duties in the following departments: Human Resources, Finance and Procurement, and HR department
• Manage office supplies
• Answer and forward calls when necessary
• Handle queries and complaints
• Ensure all orders are received and recorded timeously
• Customer relationship management
• Proactively seek new business in the specified product knowledge by targeting a combination of existing customers and prospective customers
• Order and maintain required stock levels
• Manage creditors, debtors, and credit applications
• Manage employee personal files, daily recording of wages, clock cards, and employment contracts
• Check FCS for correct allocation
• Check hours and investigate errors.

• Handle all secretarial/administrative duties
• Manage electronic diary
• Submit daily statistics reports and graphs
• Coordinate all office activities
• Transcription of proceedings, workshop notes, and minutes of meetings
• Handle enquiries/queries and complaints from the students.

• Work directly with law firms
• Capture information from the Title Deeds to the database
• Achieve deadline for backlog projects (registration of servitudes)
• Diary management of manager
• Maintain hardcopy and electronic filing system
• Coordinate and maintain staff records.

• Handle customer complaints, provide appropriate solutions within time limits
• Determine points of frequent customer irritation and follow-up to ensure resolution
• Recording notes abstract customer contact on a ticketing system or database
• Extract data collected during customer service encounters that helps with sales volumes, frequent requested products, popular services, and a hit of other valuable data.

• Assist passengers, part of trial operation function
• Act out certain scenarios to test staff performance to trigger events given to them.

• Filing and maintenance of confidential documents
• Checking invoices
• Handle queries and enquiries
• Handling employees register
• Report all faulty equipment
• Take minutes and distribute them.

• General office cleaning
• Makes tea for staff and customers
• Answer calls and assist customers with enquiries
• Transfer calls when necessary and take messages
• Take and record messages correctly.

Subjects: Zulu, English, Mathematics, Physical Science, Biology, Speech and Drama