LONDIWE MARCIA SIBIYA
Centurion
Summary
Experienced Administration and Operations Professional with over 10 years in client services, compliance monitoring, and team leadership. Skilled in stakeholder engagement, report writing, and service delivery coordination. Committed to managing confidential information with integrity while fostering positive environments. Currently pursuing a Bachelor of Business Administration, complemented by an Advanced Health Management qualification.
Overview
15
15
years of professional experience
Work History
Team Leader
Shout-It-Now
10.2020 - 09.2025
- Supervised and mentored multidisciplinary team of eight to foster professional development and improve service outcomes.
- Managed staff performance, attendance, scheduling and compliance with organisational policies.
- Coordinated operational planning and efficient allocation of resources.
- Coordinated administrative and operational activities to enhance community-based service delivery.
- Investigated service delivery challenges and implemented practical solutions.
- Analysed programme performance and implemented corrective measures to improve service delivery.
- Compiled weekly, monthly and quarterly operational and analytical reports to inform senior management decision-making.
- Delivered customer-focused services to vulnerable communities while maintaining high ethical standards.
- Liaised with government departments, healthcare facilities and community stakeholders.
- Conducted client interviews and assessments to verify information and determine service eligibility.
- Ensured accurate completion and maintenance of client documentation and records.
- Ensured confidentiality and professionalism when handling sensitive client information.
- PEPFAR/DREAMS Programme
- Key Achievement: Led a high-performing team that consistently achieved over 90% programme targets while recording the district's highest PrEP conversion rate of 73%.
Quality Assurance Officer
Basil Read Construction
05.2017 - 12.2018
- Monitored compliance with Quality Management Systems (ISO 9001).
- Conducted comprehensive document reviews and compliance assessments to uphold quality standards.
- Identified operational risks and recommended corrective actions to mitigate potential impacts on quality.
- Ensured adherence to company policies and quality standards.
- Prepared audit documentation and management reports.
- Coordinated document control and records management.
- Supported continuous improvement initiatives to enhance overall quality management processes.
Assistant Operations Supervisor
Shout-It-Now
01.2017 - 05.2017
- Supported service delivery across multiple operational sites, enhancing service availability.
- Coordinated operational logistics and administrative activities to ensure seamless workflow.
- Assisted in resource planning and daily operational management.
- Resolved client and operational queries efficiently.
- Maintained programme records and operational documentation for compliance and reference.
Supervisor
Gautrain Park Station Depot
04.2010 - 12.2012
- Managed staff rosters and allocated work to optimise team performance.
- Supervised depot operations to ensure seamless daily functionality.
- Conducted inspections to uphold operational compliance and quality standards.
- Monitored safety procedures and efficient resource utilisation.
- Ensured quality standards and operational efficiency.
Education
Bachelor of Business Administration - BBA
MANCOSA
Pretoria,South Africa07-2026
Advanced Health Management - NQF Level 6
Foundation for Professional Development
Pretoria,South Africa01-2023
Senior Certificate - Matric
Parklands High School
Alberton, GP01-2003
Supervise Construction Processes - NQF Level 4
Murray and Roberts
Pretoria,South AfricaConstruction Roadwork - NQF Level 2
SETA
Pretoria,South AfricaEngineering Science & Mathematics - N3
Skills
- Regulatory Compliance
- Quality Assurance
- ISO 9001 Compliance
- Records Management
- Data Analysis
- Resource Coordination
- Performance Monitoring
- Stakeholder Liaison
- Client Interviewing & Assessment
- Planning & Organising
- Administrative Management
- Team Leadership
- Staff Coaching & Development
- Problem Solving
- Analytical Thinking
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- Communication Skills
- Performance Monitoring
Languages
English
isiZulu
Afrikaans
Custom
- Strong analytical ability
- Excellent interpersonal skills
- High integrity and accountability
- Customer-focused
- Professional communication
- Planning and organising
- Able to work under pressure
- Confidentiality
- Adaptability
- Team leadership
- Attention to detail
Timeline
Team Leader
Shout-It-Now
10.2020 - 09.2025
Quality Assurance Officer
Basil Read Construction
05.2017 - 12.2018
Assistant Operations Supervisor
Shout-It-Now
01.2017 - 05.2017
Supervisor
Gautrain Park Station Depot
04.2010 - 12.2012
Bachelor of Business Administration - BBA
MANCOSA
Advanced Health Management - NQF Level 6
Foundation for Professional Development
Senior Certificate - Matric
Parklands High School
Supervise Construction Processes - NQF Level 4
Murray and Roberts
Construction Roadwork - NQF Level 2
SETA