Londiwe Maluleka
Midrand
Summary
Experienced Occupational Health & Safety Professional with 15 years in diverse roles, including Safety Representative and Customer Care Project Leader. Certified in SAMTRAC and ISO45001, with expertise in OHS Act compliance, risk assessment, and incident investigation. Proficient in developing SOPs, delivering training, and leading teams of various sizes. Registered Project Manager with SACPMP and member of PMI.
Overview
15
15
years of professional experience
Work History
ADDITIONAL ROLE - SHE Representative
MULTICHOICE SOUTH AFRICA
Randburg
06.2011 - 06.2026
- OHS Act Compliance: Acted as nominated Safety Rep for 15 years, ensuring compliance with OHS Act and COID Act across MultiChoice facilities
- Conducted regular workplace inspections, identified hazards, and recommended corrective actions to mitigate facility-related risks
- Incident Management: Investigated workplace incidents and IODs, compiled reports, and followed up on corrective actions
- Delivered OHS toolbox talks and safety awareness training to staff, contributing to enhanced understanding of safety protocols
- Stakeholder Engagement: Liaised with HR, Facilities, and Management to address OHS concerns and escalate non-compliance
- Compiled and submitted monthly OHS reports and safety statistics for management review, facilitating informed decision-making on safety initiatives
Operations Team Leader
MULTICHOICE SOUTH AFRICA
Randburg
10.2021 - 06.2026
- Team Leadership & Performance: Led, coached and managed a team to meet operational KPIs, SLAs and quality targets. Scaled team capacity and ensured succession planning
- Compliance & Risk Management: Ensured adherence to company policies, OHS Act requirements, and operational procedures. Identified operational risks and implemented corrective actions to maintain a safe working environment
- Process Improvement: Amended and drafted SOPs and workflows to improve service delivery, efficiency and reduce operational risks. Drove continuous improvement initiatives
- Reporting & MIS: Compiled and analyzed daily, weekly, and monthly operational and OHS MIS reports for senior management. Monitored KPIs and escalated non-compliance
- Stakeholder Engagement: Liaised with HR, CRES/Facilities, Quality, Training and Regional Operations to resolve issues, roll out initiatives and ensure alignment with business objectives
- Training & Development: Provided input for training material and facilitated onboarding, refresher training, and toolbox talks for team members
- Incident & Contractor Management: Investigated operational incidents, documented findings and followed up on corrective actions. Verified contractor compliance and site access requirements
Customer Care Project Leader
MULTICHOICE SOUTH AFRICA
Ranburg
02.2017 - 09.2021
- Stakeholder Engagement: Engaged with internal and external customers to ensure products and services were delivered on time and seamlessly, resolving escalations and maintaining SLA compliance
- Process Improvement: Amended and drafted processes and SOPs for service delivery improvement, driving efficiency and reducing operational risks
- Team Leadership & Growth: Led and scaled a team from 6 to 15 members, with the department now exceeding 300 staff. Managed performance, coaching, and training
- Compliance & MIS Reporting: Compiled and analyzed daily, weekly, and monthly MIS reports for management. Monitored KPIs and escalated non-compliance to senior leadership
- Risk Management: Identified service delivery risks and implemented corrective actions to ensure continuity and a safe working environment
- Training & Development: Provided input for training material and facilitated onboarding and refresher training for new and existing staff.
Customer Service Representative
Multichoice
Randburg
06.2011 - 01.2017
- Managed high-volume customer queries and complaints,
- Maintaining 100% adherence to company policies and compliance standards
- Compiled daily/weekly reports and MIS data for management.
- Ensuring accurate record-keeping and escalation of issuesCollaborated with internal stakeholders across departments to resolve customer concerns
- Improve service deliveryIdentified workplace hazards and contributed to a safe working environment through adherence to OHS protocols
Education
Lean six sigma green belt -
2KO
05-2026
CAPM -
PMI
Diploma in Business Management - Safety Health and Environment
Stadio
12-2027
PMI Registered Member -
PMI
Certificate - ISO 45001:2018
Intra Safe
01-2026
Mentorship - Safety & Construction Management under Moagi Construction
SACPCMP Mentorship Program
01-2025
Registered Candidate -
SACPCMP
12-2026
Construction Safety Health and Environment - Certificate
University of Johannesburg
12-2026
SAMTRAC -
NOSA
12-2009
Grade 12 -
Sunward park High School
12-2008
Skills
CORE COMPETENCIES
OHS & Compliance: OHS Act, COID Act, ISO45001, SAMTRAC, Construction SHE, Risk Assessments, Incident Investigation
Reporting & Analysis: OHS MIS Reports, KPI/SLA Monitoring, Data Analysis, Non-Compliance Escalation
Stakeholder Management: CRES, HR, Regional Ops, Facilities, Internal/External Customer Engagement
Training: Training Material Development, Toolbox Talks, OHS Awareness, Contractor Compliance
Operations: SOP Development, Process Improvement, Team Leadership, Performance Management
Systems: MS Excel, MS Office, Project Management - SACPMP, PMI, CAPM
- Incident management
- Stakeholder engagement
- Process improvement
- Customer service
Custom
https://www.linkedin.com/in/londiwe-wendy-maluleka-4a1a941a3/
Timeline
Operations Team Leader
MULTICHOICE SOUTH AFRICA
10.2021 - 06.2026
Customer Care Project Leader
MULTICHOICE SOUTH AFRICA
02.2017 - 09.2021
ADDITIONAL ROLE - SHE Representative
MULTICHOICE SOUTH AFRICA
06.2011 - 06.2026
Customer Service Representative
Multichoice
06.2011 - 01.2017
Lean six sigma green belt -
2KO
CAPM -
PMI
Diploma in Business Management - Safety Health and Environment
Stadio
PMI Registered Member -
PMI
Certificate - ISO 45001:2018
Intra Safe
Mentorship - Safety & Construction Management under Moagi Construction
SACPCMP Mentorship Program
Registered Candidate -
SACPCMP
Construction Safety Health and Environment - Certificate
University of Johannesburg
SAMTRAC -
NOSA
Grade 12 -
Sunward park High School