Londiwe Busisiwe Mncwabe

• Section 27 Request
• CTR Report - GIP + GIPSIT, GBL, ID Review
• FICA
• FICA - High Risk Report Review
• FICA Training
• TCF - Treating Customers Fairly
• Admin Work (Filing, Typing documents, Couriering and Printing)
• Request from attorney regarding liquidated estates
• FAIS Monitoring and GIP, GIPSIT Review
• Regulatory Universe and Sabinet Monitoring
• NCA Review
• NCA - Annual Compliance Report
• FATCA/CRS
• Companies Act
• Tax/SARS Request
• CoBP - CRMP
• BASA
• National Treasury Requests
• Net1 Monitoring and Review
• BASA - SASSA Suspicious Accounts
• PA Trading System
• FAIS - CoSec and Hr Action Plan Monitoring
• Banks Act
• FATCA/CRS
• FSRA
• SARB - Compliance Attendance Report
• SARB - Complaints
• FAIS - Monthly Treasury Monitoring of New Clients
• FAIS - Monthly FAIS Action Plan Monitoring (HR and CoSec)
• FAIS - Section 7 (3) FAIS Review
• KI Monthly Meetings - Completes Market Conduct Report, Gifts Report and Complaints Report
• Legislation Monitoring - Monthly Review and Monitoring
• Evaluate and report on the work and performance of legislators, as well as on the effectiveness and efficiency of legislatures in meeting the needs
• Complaints Officer - Deal with complaints daily by analyzing information provided and obtained during an investigation and assessing it in determining the validity of a complaint
• Drafting a response letter or report that addresses all the issues raised by the complainant and presenting complex arguments comprehensively and clearly

Managing and resolving customer complaints efficiently and effectively.

Investigating issues, ensuring compliance with relevant regulations.

Work closely with various departments to enhance customer satisfaction and improve service quality.

Receive, investigate, and resolve customer complaints in a timely manner, ensuring a high level of customer satisfaction.

Maintain accurate records of complaints, investigations, and resolutions in the complaints management system.

Ensure that all complaint handling processes comply with relevant laws, regulations, and company policy.

Analyze complaint data to identify trends and areas for improvement, preparing regular reports for management.

Work with other departments (e.g., customer service, product management) to address recurring issues and implement effective solutions.

Communicate with customers regarding the status of their complaints, and ensure they are informed throughout the resolution process.

Contribute to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.

Assist in the development and refinement of complaints handling policies and procedures.

Provide training to staff on complaint handling procedures and best practices.

• Enrolment registration
• Managing staff
• Teaching the children
• Managing meetings
• Managing finance-payment of school fee and other raised Funds

• Switchboard Operator
• Managing incoming calls, faxes and receiving calls
• Organize lunch orders
• Communicated with clients
• Communicated with sub ordinates
• Welcomed visitors
• Utilized machinery, equipment, materials and time
• Liaised with Maintenance Providers
• Monitored office supplies, office supply distributor
• Selected Methods of Communication
• Communicated with Clients
• Liaised with Maintenance Providers