Hi, I’m
Londeka Mbalenhle Mbhele
Customer Service Representative
Johanessburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
2
years of post-secondary education
3
Languages
Work History
GED AfricaJohannesburg
Personal Assistant
02.2018 - 12.2020
Job overview
- Schedule meetings and manage calendars.
- Answer phone calls and emails and take messages.
- Take accurate and comprehensive notes at meetings.
- Help with daily time management .
- Run errands as requested.
- Plan travel ,including flights , accommodation and ground transportation .
- Coordinate events and speaking engagements
- Draft correspondence such as emails and letters .
PDM TechnologyJohannesburg
Administration Officer
01.2016 - 11.2018
Job overview
- Manage office supplies stock and place orders .
- Prepare regular reports on expenses and office budget.
- Organize a filling system for important and confidential company documents
- Answer queries by employees and clients .
- Update office policies as needed
- Book meeting rooms as required .
- Distribute and store correspondence (e.g. letters , emails and packages)
- Schedule in-house and external events.
- Managed team petty cash, purchase orders and account transactions.
FTD Company Johannesburg
Telemarketing Agent
02.2010 - 12.2011
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Cold called potential customers per day to help with marketing efforts and increase sales.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
Gold Circle CompanyJohannesburg
Inbound Call Center Representative
01.2008 - 12.2008
Job overview
- Taking bets online .
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Follow communication " scripts" when handling different topics.
- Identify customer needs,clarify information ,research every issue and provide solution and/or alternatives.
- Seize opportunities to upsell products when they arise .
- Build sustainable relationship and engage customer by taking the extra mile .
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
The Hub Trading Company Johannessburg
Customer Service Associate
01.2006 - 11.2007
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Center FET Thekwini CollegeDurban
High School Diploma
01.2005 - 11.2005
University Overview
- Awarded : Senior Certificate
Cornerstone Durban
High School Diploma
02.2007 - 11.2007
University Overview
- Continuing education in Inbound & Outbound customer service : Short Courses.
Skills
Attention to Detail
Active Listening skills
Improving Customer Experience
Positive Attitude
Time Management
Interpersonal Skills
Communication
Problem Solving
Organizational Skills
Decision making
Critical thinking Skills
Reading
My reading depends on my mood , I would pick something casual when i am trying to divert myself , I would pick something intense when i want to do some focus reading
Timeline
Personal Assistant
GED Africa
02.2018 - 12.2020
Administration Officer
PDM Technology
01.2016 - 11.2018
Telemarketing Agent
FTD Company
02.2010 - 12.2011
Inbound Call Center Representative
Gold Circle Company
01.2008 - 12.2008
Cornerstone
High School Diploma
02.2007 - 11.2007
Customer Service Associate
The Hub Trading Company
01.2006 - 11.2007
Center FET Thekwini College
High School Diploma
01.2005 - 11.2005