Hi, I’m
Londeka Mbalenhle Mbhele
Customer Service Representative
Johanessburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
2
years of post-secondary education
3
Languages
Work History
GED AfricaJohannesburg
Personal Assistant
02.2018 - 12.2020
Job overview
- Schedule meetings and manage calendars.
- Answer phone calls and emails and take messages.
- Take accurate and comprehensive notes at meetings.
- Help with daily time management .
- Run errands as requested.
- Plan travel ,including flights , accommodation and ground transportation .
- Coordinate events and speaking engagements
- Draft correspondence such as emails and letters .
PDM TechnologyJohannesburg
Administration Officer
01.2016 - 11.2018
Job overview
- Manage office supplies stock and place orders .
- Prepare regular reports on expenses and office budget.
- Organize a filling system for important and confidential company documents
- Answer queries by employees and clients .
- Update office policies as needed
- Book meeting rooms as required .
- Distribute and store correspondence (e.g. letters , emails and packages)
- Schedule in-house and external events.
- Managed team petty cash, purchase orders and account transactions.
FTD Company Johannesburg
Telemarketing Agent
02.2010 - 12.2011
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Cold called potential customers per day to help with marketing efforts and increase sales.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
Gold Circle CompanyJohannesburg
Inbound Call Center Representative
01.2008 - 12.2008
Job overview
- Taking bets online .
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Follow communication " scripts" when handling different topics.
- Identify customer needs,clarify information ,research every issue and provide solution and/or alternatives.
- Seize opportunities to upsell products when they arise .
- Build sustainable relationship and engage customer by taking the extra mile .
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
The Hub Trading Company Johannessburg
Customer Service Associate
01.2006 - 11.2007
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
Center FET Thekwini CollegeDurban
High School Diploma
01.2005 - 11.2005
University Overview
- Awarded : Senior Certificate
Cornerstone Durban
High School Diploma
02.2007 - 11.2007
University Overview
- Continuing education in Inbound & Outbound customer service : Short Courses.
Skills
Attention to Detail
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My reading depends on my mood , I would pick something casual when i am trying to divert myself , I would pick something intense when i want to do some focus reading
Timeline
Personal Assistant
GED Africa
02.2018 - 12.2020
Administration Officer
PDM Technology
01.2016 - 11.2018
Telemarketing Agent
FTD Company
02.2010 - 12.2011
Inbound Call Center Representative
Gold Circle Company
01.2008 - 12.2008
Cornerstone
High School Diploma
02.2007 - 11.2007
Customer Service Associate
The Hub Trading Company
01.2006 - 11.2007
Center FET Thekwini College
High School Diploma
01.2005 - 11.2005
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