Londeka Hlabisa
Durban, Pinetown,South Africa
Summary
Multi-talented Credit Controller/ Legal Specialist persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads.
Overview
6
6
years of professional experience
Work History
Credit Controller/ Legal Collesctions Specialist
IWG
Durban, South Africa
03.2023 - Current
- Conducting credit checks and monitoring credit alerts.
- Oversee correct daily account balancing process.
- Post journal transactions and cash receipts on sales ledger.
- Assess customer compliance with repayment schedules through thorough account reviews.
- Contact customers about overdue payments by phone, letter and email.
- Negotiate terms and conditions, payment plans and settlements.
- Monitoring and recovering of predominantly aged debt
- Chasing various companies for outstanding payments and invoices
- Achieving daily, weekly and monthly targets based on call quality and cash collection
- Ensuring all client information and documents are kept secure and confidential at all times
Virtual Assistant
The Law Office of Jessica Jackson- Barrows
Aurora
10.2021 - 03.2023
- Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes
- Knowledgeable and skilled in document management software and crm management systems., Perform market research
- Scheduling meetings
- Client Intake
- Administrative Duties
- Email Management
- Calendar Management
- Blog writing, Content writing for social media site and web page
- Managing Contracts
- Accounting
Office Manager
Bikwayo Trading
Durban, South Africa
06.2017 - 09.2021
- General administrative duties
- Organizing staffing
- Created processes that drive effectiveness, guides and motivates personnel
- Developed and implemented a new cooperative workplace strategy, resulting in 21% higher employee productivity and morale
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Oversaw office budget to responsibly allocate equipment and resources.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Optimised finance and accounting systems to minimise processing times.
- Completed orientations to integrate new staff to company systems and culture.
Sales Consultant
Edgars
Richardsbay, South Africa
03.2023 - 05.2023
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Nurtured leads through sales pipeline within target timeframes.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
Education
Marketing
Coastal KZN College
Skills
- Billing query resolution
- Risk evaluations
- Persistent communication
- Financial planning
- Accounting software
- Customer Relations
- Sales negotiating
- Administrative support
- Relationship-building
- Thorough minute-keeping
- Appointment setting
- Payroll
- Event planning
- Travel coordination
- Marketing
- Google Workspace
Languages
English
Native
Referees
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Credit Controller/ Legal Collesctions Specialist
IWG
03.2023 - Current
Sales Consultant
Edgars
03.2023 - 05.2023
Virtual Assistant
The Law Office of Jessica Jackson- Barrows
10.2021 - 03.2023
Office Manager
Bikwayo Trading
06.2017 - 09.2021
Marketing
Coastal KZN College
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