Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Londeka Banda

Durban

Summary

Diligent front desk agent with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Agent

The Edward Hotel
10.2024 - Current


  • Maintained accurate records of reservations using opera.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Agent

Monarch Casino Resort Spa
06.2023 - 06.2024
  • Verified guest information and payment methods upon check-in
  • Recommended establishments and set up reservations
  • Managed smooth check-outs with charge explanations, payment collection and printed or emailed statements

Waitress

Life and style events
05.2022 - 05.2023
  • Boosted restaurant sales through upselling techniques
  • Advised guests on menu choices, accommodated requests and noted preferences
  • Delivered genuine hospitality and greeted customers upon arrival

Room Attendant

ONOMO Hotels
02.2021 - 03.2022
  • Collaborated with other staff members to ensure efficient completion of tasks on time
  • Conducted monthly stocktaking
  • Restocked housekeeping carts with necessary supplies at beginning of each shift

Room Attendant

Splendid inn Pinetown premier hotel
08.2020 - 01.2021
  • Maintained orderliness of guest rooms
  • Demonstrated proficiency in using cleaning equipment and chemicals
  • Ensured cleanliness of public areas

Front Desk Agent

Protea Hotels by Marriott Durban Edward
10.2019 - 12.2019
  • Answering telephones, operating switchboard, completing daily paperwork, processing payments
  • Coordinated with housekeeping staff to ensure guest rooms were clean and ready for occupancy
  • Provided exceptional customer service and maintained positive relations

Room Attendant

ONOMO Hotels
04.2019 - 06.2019
  • Checking vacant rooms and replacing missing amenities in rooms
  • Ensuring high standards of cleanliness and guest satisfaction
  • Updating room statuses and conducting thorough room inspections

Assistant Chef

Oceanic Hotel
10.2018 - 12.2018
  • Preparing menu items, storing food, keeping kitchen clean
  • Maintained kitchen cleanliness, surpassing health code standards
  • Noting down fridge temperature every morning

Food and Beverage Server

Splendid Inn Pinetown Premier Hotel
04.2018 - 06.2018
  • Taking orders, setting up tables, keeping restaurant clean, setting up for functions
  • Efficiently managed guest orders and function setups, ensuring high customer satisfaction
  • Supported team in event preparations, contributing to seamless service delivery

Education

Diploma - Hospitality Management

International Hotel School
Durban
05.2021

Skills

  • Customer service
  • Computer knowledge in (HMS,Opera,word and Excel)
  • Guest service
  • Problem-solving skills
  • Cash handling
  • Reservations
  • Written and verbal communication
  • Attention to detail
  • Teamwork
  • Lift and carry 30 to 50 pounds

Certification

Diploma in microsoft Excel for beginners and experts

Timeline

Front Desk Agent

The Edward Hotel
10.2024 - Current

Front Desk Agent

Monarch Casino Resort Spa
06.2023 - 06.2024

Waitress

Life and style events
05.2022 - 05.2023

Room Attendant

ONOMO Hotels
02.2021 - 03.2022

Room Attendant

Splendid inn Pinetown premier hotel
08.2020 - 01.2021

Front Desk Agent

Protea Hotels by Marriott Durban Edward
10.2019 - 12.2019

Room Attendant

ONOMO Hotels
04.2019 - 06.2019

Assistant Chef

Oceanic Hotel
10.2018 - 12.2018

Food and Beverage Server

Splendid Inn Pinetown Premier Hotel
04.2018 - 06.2018

Diploma - Hospitality Management

International Hotel School

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