Lona Jelwana

Counted and record stock to keep product numbers accurate.

Checked items for damage or missing pieces before updating records

Matched physical stock with recorded numbers to catch any errors.

Received and invoiced invoices

Received calls from in-house guests

Received calls from guests who wanted to book

Helped guests with check in and check out

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Customer Service
Assisting customers with claims inquiries
Inbound calls
Assisting customers with benefits inquires
Assisting customers with escalation
Assisting customers with checking for providers
Assisting customers with checking claim payouts