Summary
Overview
Work History
Education
Skills
Timeline
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Loma van Niekerk

Loma van Niekerk

Executive Personal Assistant
STEENBERG,Western Cape

Summary

I am a driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. I successfully manages high-volume workloads in rapidly changing environments and dedicated with excellent experience in various industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. I am a dependable and quick-learning team player with effective communication and organization skills whilst successfully manages high-volume workloads in rapidly changing environments. I am a dependable and quick-learning team player with effective communication and organization skills. I am skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols. Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Diligent Executive Assistant with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrates proficiency in calendar management and travel arrangements.

Overview

26
26
years of professional experience

Work History

Executive Assistant to CEO

HTI CONSULTING
Cape Town
07.2018 - Current
  • Responsible for all administration functions and duties assigned by the CEO including but not limited to Maintaining company systems including filing and backups, diary management, general administration, invoice filing and management, processing the monthly bookkeeping and payroll.
  • Providing support on consulting assignments in Africa, Middle East and elsewhere when required.
  • Assisting with all necessary tasks from booking travel, visa processing, setting up appointments with clients, hotels, NGO’s, embassies etc., manage project administration including contract signatures, invoicing and income collection.
  • Management of Mauritian entity which include legal compliance and management of off-shore banking accounts.
  • Coordinate and manage operations of The Hotel Club SA – Johannesburg and Cape Town events.
  • Manage client queries and day to day business operations at the company office, in the absence of management.
  • Responsible for any other administration tasks assigned, such as: marketing, updating and developing databases, company IT systems, human resource aspects, etc;
  • Assisting in retaining and growing the client base.
  • Travel Arrangements
  • Research
  • Tasks Relating to General Business Operations
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.

Executive Assistant to General Manager & Hotel Manager

THE TABLE BAY HOTEL (SUN INTERNATIONAL GROUP)
05.2011 - 06.2018
  • Deal with High-End/VIP Guests
  • Meet & greet all VIP guests’ on behalf of GM when unavailable
  • Deal with guest complaints
  • Assign inQuba online guest surveys to relevant Manager to respond
  • MarketMetrix - previous online survey platform
  • Load weekly rosters for OPCO Team on Kronos
  • Handle queries and escalate to relevant Department Head
  • Do authorization forms for special rates
  • Arrange flights & airport transfers for staff and guests on a daily basis
  • Confirm accommodation bookings via Reservations
  • Request staff bookings for other units
  • Attend to GM’s email on a daily basis & respond where necessary
  • Attend OPCO meetings & take minutes where required
  • Do HOD’s monthly clock-cards for HR
  • Co-ordinate GM’s diary
  • Send out meeting requests
  • Courier guest comments cards to HO for digital response
  • Print daily reports for morning meeting from OPERA
  • Refer group bookings requests to Groups & Events Manager/Department
  • Respond to guest experiences online survey via inQuba
  • Screen all calls
  • Filing
  • Compile weekly reports
  • Do OPCO rosters
  • Handle all Complimentary B&B vouchers
  • Arrange accommodation requests for vouchers & BARTER Agreements
  • Do expense claims for GM
  • Arrange gifting for GM’s sales calls
  • Receive all incoming post and distribute accordingly
  • Do birthday cards for all staff
  • Handle all SI Directors (Executive & Non-executive) bookings & airport transfers
  • SPA bookings when requested
  • Handle all courier services (FedEx)
  • Deal/escalate all cell phone issues to Nashua Mobile
  • Handle complimentary tickets for shows (Big Concerts, etc)

Personal Assistant to General Manager – Shaun Wheeler

THE TABLE BAY HOTEL (SUN INTERNATIONAL GROUP)
03.2011 - 05.2011
  • Data Capturing
  • Assisting CEO with Project
  • Editing of Company’s Operation Standards

Receptionist/Admin/Personal Assistant

A WIENBURG & CO (PTY)LTD
07.2010 - 12.2010
  • Receiving of clients
  • Answering of Switchboard (hunting lines)
  • Screening of ALL calls
  • Assist telephone queries where possible
  • Faxing
  • Daily filing
  • Scanning of documents – put in Outlook Inbox
  • Typing of Letters for clients for: Renewals, New Policies, Endorsements
  • Dealing with Insurance Queries
  • Issuing of Invoices
  • Daily Post
  • Typing of personal documentation
  • Handling all personal issues for Director
  • Sort out IT Issues – dealing with service providers
  • Handling & sorting out of complaints
  • Reason for leaving: Resigned

Receptionist/Secretary

TOM ESTERHUIZEN & ASSOCIATES
06.2010 - 06.2010
  • Switchboard
  • Receptionist
  • Typing
  • Filing
  • Faxing
  • General Office Duties
  • Reason for leaving: temp position only

Personal Assistant to Outlying Manager

FIRSTRAND STI ADMINISTRATION
11.2009 - 03.2010
  • Receptionist
  • Switchboard
  • PA duties: Domestic travel arrangements
  • Avis car hire
  • Credit card statements of all the assessors
  • Credit card statement of Outlying Manager
  • Electronic diary (Outlook)
  • Organizing of events e.g.: Afcon Cup decorations, etc for office
  • Purchasing of stationary/consumables, etc
  • Supervising the cleaner
  • Keep record of all salvage received
  • Issuing of company cell phones/laptops/cameras – keep track
  • Sending salvage to Lake Buena Vista (HO) via FedEx
  • Filing
  • Invoices to be signed off by manager & couriered to HO
  • Taking and typing of minutes
  • Assist with clients queries where possible
  • Screening calls for Outlying Manager
  • Reason for leaving: Transport Problem

Personal Assistant to Managing Director

ACTIONCOACH – CAPE TOWN
05.2009 - 11.2009
  • To reduce the time and duty demands on Business Coach and ensure that he operates in a more Structured fashion whilst assisting with the daily routine functions
  • This applies to the ActionCoach Practice, personal life and Property Portfolio.
  • To operate in direct support of Business Coach with a specific focus on: Time Management of diary
  • Problem Resolution – troubleshooting in normal day to day running of the Business Coaching Practice
  • Administration: Removing some of the mundane aspects of the Business Coach Day Routine – i.e. filing, screening calls booking diary, doing research, ordering on low Stationary supply by following check list, etc
  • Capturing all invoices timeously and correctly and have it completed before month end so the books can be presented to the accountant.
  • Organizing Seminars from inviting delegates, following the 13 Step Process
  • Organizing venue and setting everything up for the Business Coach to arrive and present
  • Arranging parking for clients, set up of the projector and all documents
  • Arranging the flowers and venue etc
  • Personal Requirements: This is covers all Business Coach personal commitments on a daily basis
  • General Duties: these are the usual tasks and duties required from a PA and change from time to time depending on the business demands: Expense claims, Petty cash; invoice recons
  • Reason for leaving: Better Prospects

Personal Assistant to Managing Director & Director

COMBUSTION TECHNOLOGY (PTY) LTD
12.2008 - 05.2009
  • Secretarial
  • Financial
  • Organization
  • Ordering
  • Personnel
  • Co-coordinating of MD & Director’s diaries and programs
  • Updating Set up new employees on Clock System
  • Add new cards & access control on Clock System
  • Issuing all new swipe cards to Employees and sort out all necessary paperwork and card numbers that needs to be added on cards.
  • Monitoring Clock System
  • Draw Absenteeism & Clock times reports as requested by Managers & Directors
  • Printing of weekly attendance register on Clock System & calculate wages
  • Responsible for the compilation, checking and distribution of the day and week programs, including travelling programs of the Directors
  • Screening of telephone calls and telephonic enquiries of the Managing Director
  • To liaise with role players on admin issues on behalf of the Director
  • Process Expense claims for the Directors for payments
  • Typing of reports
  • Electronic Diary management
  • Scrutinize reports, incoming correspondence and post
  • Do all Travel arrangements – Domestic and International via Internet
  • RSVP to invitations obo the Directors
  • Ordering of stationery etc
  • Co-ordinate meetings
  • Organize, and co-ordinate workshops and exhibitions for the Directors
  • Faxing of all documentation where necessary
  • General Filing & handling of correspondence
  • Tracking & monitoring of documentation & tasks - Follow up on requests & mandates.
  • Update leave records for the company
  • Liaise with the Banks
  • Deal with the insurance company on any losses o.b.o. the Directors
  • Source accommodation, cheapest flights, overseas trips for Directors
  • Do research on the internet
  • Handling of all personal issues/schools/motorbikes, etc
  • Reason for leaving: Temp post only

Personal Assistant to Director: Business Solutions

UCS Solutions
05.2008 - 11.2008
  • Manage diary electronic
  • Correspondence: - Typing of general correspondence;
  • Minutes of meetings & agenda’s (use initiative e.g.: drafting agendas for review, circulation of minutes, etc.
  • PowerPoint Presentations: - Create, edit and format presentations to clients, as well as internal communications; demonstrating strong creativity and skills in terms of graphics, visual appeal, formatting, etc.
  • Liaise with: - EXCO members, Directorate, Staff
  • Responsible for: - Follow-up on actions from Mancom and EXCO meetings
  • Travel arrangements, local & international
  • Maintenance of filing system
  • Answering of incoming calls and taking messages
  • General Office Administration
  • Co-ordination of relevant functions, meetings & conferences
  • Collation of information and preparation thereof in a reporting format
  • Reason for leaving: Temp post only

Personal Assistant to Managing Director & Production Director

Global Warming (PTY) Ltd
11.2007 - 05.2008
  • Provide administrative support to the Director.
  • Create Spreadsheets for Financial Director.
  • To manage the Director’s diary and programs in order to ensure optimal utilization of time and resources.
  • Responsible for the compilation, checking and distribution of the day and week programs, including travelling programs of 3 Directors.
  • Handle personal telephone calls and telephonic enquiries of the Director.
  • To liaise with role players on admin issues on behalf of the Director.
  • Process Expense claims for the Directors for payments.
  • Writing of reports, & typing of reports.
  • Electronic Diary management.
  • Scrutinize reports, incoming correspondence and post.
  • Do all Travel arrangements.
  • RSVP to invitations o.b.o the Directors.
  • Co-ordinate meetings, Organize, manage and co-ordinate functions, events, workshops and exhibitions for the Directors.
  • Faxing of all documentation where necessary.
  • General Filing & handling of correspondence.
  • Tracking & monitoring of documentation & tasks - Follow up on requests & mandates.
  • Liaise with the Banks on personal issues.
  • Collect & drop personnel at airport when required.
  • Do weekly & monthly shopping for the company.
  • Deal with the insurance company on any losses o.b.o. the Directors.
  • Source accommodation, cheapest flights, overseas trips for Directors.
  • Do research on the internet.
  • Assist the Finance Director with drawing up of application forms & spreadsheets.
  • Do Banking when driver is not available.
  • Set up showroom for customers.
  • Reason for leaving: Retrenched

Personal Assistant to Director: Liquor Regulation

Department of Economic Development and Tourism
11.2006 - 10.2007
  • Provide administrative support to the Director
  • Assist with Liquor License applications
  • Capturing of Liquor License applications on System
  • Expediting Liquor License Applications
  • Liaison with Liquor License Applicants
  • Assist Applicants with all queries
  • Minute taking and typing
  • Dictaphone Typing
  • Prepare PowerPoint presentations for Strategic planning sessions
  • To manage the Director’s diary and programs in order to ensure optimal utilization of time and resources
  • Responsible for the compilation, checking and distribution of the day and week programs, including travelling programs of Director
  • Handle personal telephone calls and telephonic enquiries of the Director
  • To liaise with role players on admin issues on behalf of the Director
  • BAS Systems (Basic Accounting System) for payments
  • Writing of reports
  • Typing of reports
  • Dictaphone Typing
  • Spreadsheets
  • Electronic Diary management
  • Scrutinize reports, incoming correspondence and submissions
  • Update Correspondence System & Tracking
  • Travel arrangements
  • RSVP to invitations to the Director
  • Purchasing for the Directorate
  • Co-ordinate meetings
  • Organize, manage and co-ordinate functions, events, workshops and exhibitions for the Director
  • Faxing
  • General Filing & handling of correspondence
  • Tracking & monitoring of documentation & tasks
  • Follow up on requests & mandates
  • Keep record of expenses on behalf of the Director
  • Update leave records
  • Reason for leaving: Better prospects

Personal Assistant to Chief Director: IEDS (Economic Participation)

Department of Economic Development and Tourism
03.2005 - 10.2006
  • Provide administrative support to the Chief Director
  • Minute taking and typing
  • Prepare PowerPoint presentations for Strategic planning sessions
  • To manage the Chief Director’s diary and programs in order to ensure optimal utilization of time and resources
  • Responsible for the compilation, checking and distribution of the day and week programs, including travelling programs of Chief Director
  • Handle personal telephone calls and telephonic enquiries of the Chief Director
  • To liaise with role players on admin issues on behalf of the Chief Director
  • BAS Systems (Basic Accounting System) for payments
  • Writing of reports
  • Typing of reports
  • Dictaphone Typing
  • Spreadsheets
  • Electronic Diary management
  • Scrutinize reports, incoming correspondence and submissions
  • Update Correspondence System & Tracking
  • Travel arrangements
  • RSVP to invitations to the Chief Director
  • Purchasing for the Chief Directorate
  • Co-ordinate meetings
  • Organize, manage and co-ordinate functions, events, workshops and exhibitions for the Chief Director
  • Faxing
  • General Filing & handling of correspondence
  • Tracking & monitoring of documentation & tasks
  • Follow up on requests & mandates
  • Keep record of expenses on behalf of the Chief Director
  • Update of leave records

Personal Assistant to Chief Director: Tourism

Department of Economic Development and Tourism
04.2004 - 02.2005
  • Provide administrative support to the Chief Director
  • To manage the Chief Director’s diary and programs in order to ensure optimal utilization of time and resources
  • Responsible for the compilation, checking and distribution of the day and week programs, including travelling programs of Chief Director
  • Handle personal telephone calls and telephonic enquiries of the Chief Director
  • To liaise with role players on admin issues on behalf of the Chief Director
  • BAS Systems (Basic Accounting System) for payments
  • Typing of reports
  • Dictaphone Typing
  • Diary management
  • Scrutinize reports, incoming correspondence and submissions
  • Update Correspondence System & Tracking
  • Organize Domestic and International Travel arrangements
  • Minute taking & typing
  • RSVP to invitations to the Chief Director
  • Purchasing for the Chief Directorate
  • Arrange meetings
  • Organize, manage and co-ordinate functions, events, workshops and exhibitions for the Chief Director
  • Faxing
  • General Filing & handling of correspondence
  • Tracking & monitoring of documentation & tasks
  • Follow up on requests & mandates
  • Keep record of expenses on behalf of the Chief Director
  • Keep track of leave records

PA to Coastal Branch Manager - Contract

Lodge Sibumbene (PTY) LTD
12.2003 - 03.2004
  • Prepare quotes for Lie Detector’s Tests.
  • Prepare weekly sales analysis.
  • Compile Weekly reports.
  • Compile Monthly reports.
  • Typing of all reports for branch.
  • Dictaphone Typing.
  • Diary management for Branch Manager.
  • Daily planning & Travel arrangements.
  • Screening of calls.
  • Priorities meetings.
  • Organize events (40th Birthday Bash).
  • Assist Branch Manager and Assist Operations Manager.
  • Do Telesales, Faxing, Ordering of stationery.
  • Creating templates for spreadsheets.
  • Assist with answering of telephone queries.
  • Preparation of statistics for Head Office.
  • Assist with Administrative office tasks.
  • General Filing.

Typist/Secretary - Contract

Department of Health
12.2002 - 11.2003
  • All Typing.
  • Assist with answering of telephone queries.
  • Preparation of statistics & Bulletins.
  • Data capturing.
  • Dictaphone Typing.
  • Assist with Administrative office tasks.
  • Assist with the distribution of applications for Interns to be placed to the various institutions.
  • Follow-up calls to Management of Institutions with regards to statistics.
  • Set up intern inspections with the institutions.
  • Set up appointments with students regarding Internship or Community Service.
  • General Filing.
  • Assist in Directorate where needed.

PA to Project Manager – Contract Post

Epping Fresh Product Market
05.2002 - 10.2002
  • All Typing.
  • Day to day admin tasks.
  • Keeping of Diary.
  • Prioritize appointments with employees and farmers.
  • Dictaphone Typing.
  • Creating & maintaining of database.
  • Maintaining of manuals, records, registers and other documentation.
  • Screening of phone calls.

Helpdesk Assistant - ISDN

Telkom
02.2002 - 04.2002
  • Attended to clients’ complaints.
  • Prioritize complaints and escalate to relevant Technical Manager.
  • Answering up to 120 incoming calls per day.

Personal Assistant to CEO

ERP .COM
04.1999 - 12.2001
  • Provide administrative support to the CEO
  • Minute taking and typing.
  • Dictaphone Typing
  • Prepare PowerPoint presentations for CEO as well as Director’s within ERP.com
  • To manage the CEO’s diary in order to ensure optimal utilization of time and resources

Education

High School Diploma -

Dr Viljoen Secondary School
Bloemfontein, Freestate
12.1981

Skills

Office administration

Senior executive assistance

Office operations management

Data privacy management

Timeline

Executive Assistant to CEO

HTI CONSULTING
07.2018 - Current

Executive Assistant to General Manager & Hotel Manager

THE TABLE BAY HOTEL (SUN INTERNATIONAL GROUP)
05.2011 - 06.2018

Personal Assistant to General Manager – Shaun Wheeler

THE TABLE BAY HOTEL (SUN INTERNATIONAL GROUP)
03.2011 - 05.2011

Receptionist/Admin/Personal Assistant

A WIENBURG & CO (PTY)LTD
07.2010 - 12.2010

Receptionist/Secretary

TOM ESTERHUIZEN & ASSOCIATES
06.2010 - 06.2010

Personal Assistant to Outlying Manager

FIRSTRAND STI ADMINISTRATION
11.2009 - 03.2010

Personal Assistant to Managing Director

ACTIONCOACH – CAPE TOWN
05.2009 - 11.2009

Personal Assistant to Managing Director & Director

COMBUSTION TECHNOLOGY (PTY) LTD
12.2008 - 05.2009

Personal Assistant to Director: Business Solutions

UCS Solutions
05.2008 - 11.2008

Personal Assistant to Managing Director & Production Director

Global Warming (PTY) Ltd
11.2007 - 05.2008

Personal Assistant to Director: Liquor Regulation

Department of Economic Development and Tourism
11.2006 - 10.2007

Personal Assistant to Chief Director: IEDS (Economic Participation)

Department of Economic Development and Tourism
03.2005 - 10.2006

Personal Assistant to Chief Director: Tourism

Department of Economic Development and Tourism
04.2004 - 02.2005

PA to Coastal Branch Manager - Contract

Lodge Sibumbene (PTY) LTD
12.2003 - 03.2004

Typist/Secretary - Contract

Department of Health
12.2002 - 11.2003

PA to Project Manager – Contract Post

Epping Fresh Product Market
05.2002 - 10.2002

Helpdesk Assistant - ISDN

Telkom
02.2002 - 04.2002

Personal Assistant to CEO

ERP .COM
04.1999 - 12.2001

High School Diploma -

Dr Viljoen Secondary School
Loma van NiekerkExecutive Personal Assistant