Loetfieya Rooy
Store Manager
Somerset east
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in Microsoft applications and exceptional communication at Foschini to mentor staff and innovate store layouts, significantly boosting sales. My proactive approach and ability to adapt have consistently fostered team collaboration and efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Foschini
08.2021 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Associate
Mr Price
Somerset east
01.2014 - 07.2021
- Processed refunds and exchanges in accordance with company policy.
- Managed cash register operations accurately, processing transactions quickly and efficiently.
- Collaborated with colleagues in implementing promotional events that led to increased sales figures overall.
- Fostered positive relationships with customers through active listening and empathetic communication skills.
- Collaborated with team members to achieve store goals and maintain a welcoming environment.
- Provided constructive feedback during team meetings, contributing ideas for process improvements and morale-boosting initiatives.
- Contributed to store cleanliness, ensuring a well-organized shopping experience for patrons.
- Improved store organization by assisting with efficient merchandise restocking during off-peak hours.
- Assisted in merchandising displays to attract customers and promote sales opportunities.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity.
- Enhanced customer satisfaction by providing knowledgeable assistance and prompt service.
- Developed strong rapport with repeat customers, cultivating loyalty through personalized recommendations.
- Resolved escalated customer complaints calmly, working towards satisfactory solutions while upholding company policy.
- Demonstrated strong product knowledge, guiding customers towards appropriate selections based on their needs.
- Participated in regular training sessions to stay updated on store policies, procedures, and new products.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Consistently met or exceeded sales targets by utilizing effective upselling techniques when appropriate.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Sterns
11.2005 - 08.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Organized product displays to attract potential buyers and increase sales conversions.
Sales Assistant
American Swiss
01.2005 - 10.2005
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
Matric -
Uitenhage High School
Uitenhage Skills
Organization
Cash register operation
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Good Telephone Etiquette
Timeline
Store Manager
Foschini
08.2021 - 10.2023
Store Associate
Mr Price
01.2014 - 07.2021
Sales Associate
Sterns
11.2005 - 08.2010
Sales Assistant
American Swiss
01.2005 - 10.2005
Matric -
Uitenhage High School