Lobisa Maleka
Consultant, Activation
Johannesburg
Summary
Dedicated to helping others thrive within the company, I believe in personal and professional growth. Embracing challenges and continuous development is my motto. With over 5 years of experience in a high call volume environment and 1 year as a FAIS representative, I am committed to delivering excellent customer service. My focus is on promptly, accurately, and professionally addressing customer inquiries and complaints. I excel in conflict resolution and thrive under deadlines. Proficient in customer account software systems, I possess expertise in going above and beyond for clients while maintaining strong organizational skills. My unwavering commitment to customer satisfaction drives me to provide exceptional service and unmatched support. Well-versed in utilizing customer service best practices, I am adept at finding effective solutions to meet customer needs.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Activation Consultant
Standard Bank Group
Johannesburg
04.2023 - Current
- Activating and onboarding new and existing clients in the personal markets with target of 45 profiles daily.
- Origination of transactions, savings, and investments, including funeral insurance
- Campaigns and projects to strengthen client relationships
- Responded to customer requests for products, services, and company information.
Universal Banker Trainee
Standard bank
Johannesburg
01.2019 - 04.2023
- Handling customer's queries
- Logging customer's complaints
- Registering customer for self-service banking channels
- Assisting customers with debt orders
- Navigating of self-service banking channels
- Assisting with personal loans settlements and accounts
- Handling of customers personal accounts and amending when necessary
- Assisting with credit cards accounts and lost or stolen cards
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Childcare Worker
Barona childcare services
Johannesburg
06.2014 - 12.2014
- Providing a range of free play activities, both indoors and outside
- Planning, preparing, and serving meals
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
NQLF LEVEL 5 - banking
Cornerstone Performance Solutions
Johannesburg, South Africa 03.2021 - 10.2022
Matric - North Sotho, English, Business Economics, Accounting
Namedi Secondary School
South Africa 01.2006 - 12.2006
Skills
Timeline
Activation Consultant
Standard Bank Group
04.2023 - Current
NQLF LEVEL 5 - banking
Cornerstone Performance Solutions
03.2021 - 10.2022
Universal Banker Trainee
Standard bank
01.2019 - 04.2023
Childcare Worker
Barona childcare services
06.2014 - 12.2014
Matric - North Sotho, English, Business Economics, Accounting
Namedi Secondary School
01.2006 - 12.2006
Similar Profiles
Eleanor Van Der BergEleanor Van Der Berg
Cash Consultant at Standard Bank GroupCash Consultant at Standard Bank Group
Funeka MontjaneFuneka Montjane
Chief Executive Officer, Personal and Private Banking at Standard Bank GroupChief Executive Officer, Personal and Private Banking at Standard Bank Group
Blaise NtwaliBlaise Ntwali
Information Security Officer at Standard Bank GroupInformation Security Officer at Standard Bank Group