Lebogang Mmatli
JOHANNESBURG
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
EA/Office Manager
SEACOM
09.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Executive Assistant/ Office Manager
The South African Quantity Surveyors
02.2019 - 08.2022
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
- Promoted team productivity by keeping supplies organized and well-stocked.
Client Relations
CAPM
01.2012 - 02.2019
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Liaised between customers and organization with particular focus on working with sales department.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Certificate -
Board Leadership Programme
GIBS Business School 02.2024 - Current
The Next Manager Course
GIBS Business School
Johannesburg 03.2023 - 04.2024
PDBA - Business Administration And Management
Regenesys Business School
Sandton 02.2016 - 03.2018
Skills
Supply Management
undefinedTimeline
Certificate -
Board Leadership Programme
02.2024 - Current
The Next Manager Course
GIBS Business School
03.2023 - 04.2024
EA/Office Manager
SEACOM
09.2022 - Current
Executive Assistant/ Office Manager
The South African Quantity Surveyors
02.2019 - 08.2022
PDBA - Business Administration And Management
Regenesys Business School
02.2016 - 03.2018
Client Relations
CAPM
01.2012 - 02.2019
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