Summary
Overview
Work History
Education
Skills
Golf and reading
Timeline
Generic
L'May Whitfield

L'May Whitfield

Property Practitionar
Mossel Bay

Summary

Dynamic professional with a proven track record at Rawsonrealty, excelling in client relations and marketing strategies. Adept at building strong partnerships and driving sales growth, leveraging exceptional communication skills to enhance customer satisfaction. Recognized for implementing innovative solutions that improved operational efficiency and fostered lasting client loyalty.

Overview

23
23
years of professional experience

Work History

Property Practitionar

Rawsonrealty
01.2024 - Current
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Maintained up-to-date knowledge of industry trends, research findings, and advancements in property sales.
  • Strong client relations, taking clients to view properties for sale.
  • Strong relations with sellers, assisting in selling properties, marketing properties.

Franchise Owner

Romans Pizza
04.2017 - 09.2024
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.

Office Manager

B&C Agencies
02.2011 - 01.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Accounting - Reconciled monthly bank statements for VAT and TAX
  • Kept all customer statements up to date and collected payments daily, weekly and monthly.
  • Supplier payments done weekly.

Service Advisor

Nissan Motor Corporation
01.2009 - 01.2011
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Branch Manager

Ellerines Furnishers
01.2002 - 01.2009
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

High School Diploma -

Bergsig Academic
Rustenburg
04.2001 -

Skills

Marketing

Golf and reading

I enjoy playing golf twice a week with my husband and friends. Golf is a sport for all ages and I find that you meet amazing people as well as build amazing relationships for personal and professional purposes. It is a great time for me and my husband to connect and chat without interruptions.


I love to read crime novels as well as romance, its my time to escape and have a silent moment to myself.

Timeline

Property Practitionar

Rawsonrealty
01.2024 - Current

Franchise Owner

Romans Pizza
04.2017 - 09.2024

Office Manager

B&C Agencies
02.2011 - 01.2016

Service Advisor

Nissan Motor Corporation
01.2009 - 01.2011

Branch Manager

Ellerines Furnishers
01.2002 - 01.2009

High School Diploma -

Bergsig Academic
04.2001 -

Similar Profiles

CREATE PROFILE
L'May WhitfieldProperty Practitionar