Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lloyd Thipe

Restaurant FOH Manager
Johannesburg,GP

Summary

With a proven track record at Doppio Zero Restaurant, I excel in enhancing guest satisfaction and streamlining operations. My expertise in staff management and complaint handling, coupled with a knack for fostering teamwork, has significantly improved service quality. Leveraging hospitality management and Microsoft Office skills, I've successfully increased customer loyalty and operational efficiency.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience

Work History

Senior Front Of House Manager

Doppio Zero Restaurant
01.2022 - Current
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
  • Enhanced customer loyalty by developing feedback system that allowed for real-time adjustments to service and menu offerings.
  • Streamlined reservation process with integration of new online booking system, improving accessibility for guests and reducing no-shows.
  • Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
  • Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Coordinated with kitchen manager to launch seasonal menu, attracting new customers and encouraging repeat visits.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Manager

Dinner Time Stories
01.2019 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Hosted a 5 star dining show called Dinner time stories (dinnertimestories.co.za) for more information.

Account Manager

Only The Best (Hospitality)
01.2018 - 09.2019
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Run day to day operations of the hospitality department
  • Manage and supervise staff including Chefs, Waitron, Bar keepers and Housekeepers
  • Liaising between clients (Hotels, Lodges and restaurants ) and relevant candidates.

Head Waiter

Aurelia Restaurant
01.2017 - 09.2017
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

No Degree - Hospitality Management

Tswane South College
Centurion, South Africa
04.2001 -

Skills

Guest Relations

Timeline

Senior Front Of House Manager

Doppio Zero Restaurant
01.2022 - Current

Manager

Dinner Time Stories
01.2019 - 12.2021

Account Manager

Only The Best (Hospitality)
01.2018 - 09.2019

Head Waiter

Aurelia Restaurant
01.2017 - 09.2017

No Degree - Hospitality Management

Tswane South College
04.2001 -

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Lloyd ThipeRestaurant FOH Manager