Lloyd Magxiba
Retail And Restaurants Store Manager/Assistant Store Manager
CAPE TOWN
Summary
Flexible, results-oriented Manager offering focused leadership and development of operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Highly proactive manager with 8 years of experience in team leadership in Retail management and Restaurants industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Restaurant General Manager
Rohloff
Cape Town
04.2023 - Current
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Store Manager
Pick N Pay
Cape Town
02.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Floor Manager
Pick N Pay
Cape Town
11.2020 - 01.2022
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Managed store inventory and stock levels to maintain availability of products.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Department Manager
Pick N Pay
Cape Town
11.2017 - 11.2019
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Department Supervisor
Pick N Pay
Cape Town
03.2015 - 10.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
Team Leader
Spur
Cape Town
02.2014 - 10.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Education
Matric -
Joe Slovo Engineering High
Cape Town 01.2011 - 12.2012
Diploma - Supply Chain And Management
Unisa
Online 02.2024 - Current
Skills
Staff Scheduling
Budgeting
Inventory management
Business operations expertise
Conflict resolution techniques
Passion for customer satisfaction
Inventory control and record keeping
Operations management
Point of Sale (POS) system operation
Natural leader
Recruitment
Cost-controls
Staff Management
Timeline
Diploma - Supply Chain And Management
Unisa
02.2024 - Current
Restaurant General Manager
Rohloff
04.2023 - Current
Assistant Store Manager
Pick N Pay
02.2022 - 03.2023
Floor Manager
Pick N Pay
11.2020 - 01.2022
Department Manager
Pick N Pay
11.2017 - 11.2019
Department Supervisor
Pick N Pay
03.2015 - 10.2016
Team Leader
Spur
02.2014 - 10.2014
Matric -
Joe Slovo Engineering High
01.2011 - 12.2012